Job Title: Sales Ledger Assistant

KEY PERFORMANCE AREAS

Overall support to the Sales Ledger Department in various Sales Ledger/Credit Control daily activities, including:

Query handling, including collection of relevant paperwork, order adjustments and internal and external liaison
Allocation of payments received and accounts reconciliation, chasing outstanding monies

PRINCIPAL ACCOUNTABILITIES

Allocation of payments from major retail customers

Query handling including raising credits and debits along with supplier recharging

Supermarkets weekly pre-invoice routine & weekly self-bill reconciliation

Customer and grower liaison regarding payments and queries

Document scanning

Customer liaison regarding remittance advices

Assisting in distribution of external invoices

Filing and archiving

Assisting in answering the department’s phone calls and queries via email

Producing manual invoices and credit notes as and when required

Inputting supermarket debit notes onto the Prophet (PR3) system

Department Champion for the Prophet system, including testing Sales Ledger processes before new updates are released

Other ad hoc duties as required


PERSON SPECIFICATION

Evidence of experience working in a comparable role, preferably within the food industry

Fast learning skills and comprehension of new computer systems, as a large amount of the job involves using our bespoke system for order processing (selling and crediting)

Strong appreciation of our business needs and resourcefulness in coming up with solutions to their challenges

Ability to relate to key client personnel in a professional and credible fashion

Well-developed personal and written communication skills, including the ability to communicate with a wide range of customers and employees

Good interpersonal skills and the ability to work well as part of a small team

Ability to work with colleagues across professional, operation and cultural boundaries

Proactive approach and prompt responses to all service requests

Ability to identify needs and issues and recommend suitable and pragmatic courses of action and solutions, adopting a risk aware approach

Good time management and organisational skills with the ability to handle a number of tasks at once and meeting deadlines as required

Very good organisational skills

Good IT skills including experience of Microsoft Packages and any bespoke systems


KEY RELATIONSHIPS

Reports to: Sales Ledger Manager