Collection Specialists

The Repossession department is looking for Collection Specialists seeking career advancement. If you are a master negotiator and like to help customers while minimizing delinquency, then this is the job for you. As a Repossession associate you will be responsible for calling significantly delinquent customers to arrange for payments and work with vendors to ensure Capital One collateral is located and retrieved from customers that are unwilling to pay. The main objective of the role is to resolve customer delinquency and avoid repossession of the collateral.

Responsibilities:

Negotiates payment arrangements from significantly delinquent customers. Works with vendors to ensure Capital One collateral is located and retrieved as necessary Utilizes skip tracing tools to locate customers successfully Uses queue management skills to in order to work an assigned group of accounts. Schedule will be assigned once hired. Will be during any of the hours of operation listed below.

Department hours of operation:

Monday to Friday: 7am to 9pm Saturday: 8am - 5pm Sunday: 12pm - 9pm

Basic Qualifications:

High School Diploma, GED, equivalent certification or military experience At least 1 year of experience in collections or at least 1 year of experience in a call center or at least 1 year of experience in customer service

Preferred Qualifications:

Associate Degree 1 year of experience in Auto Finance Loss Mitigation Proficient in Microsoft Office 2 years of experience in a customer contact environment At this time, Capital One will not sponsor a new applicant for employment authorization for this position. No agencies please No agencies please. 

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.