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Position Details Job order - J0717-1947 - Permanent Full Time Title IT Configuration Assistant Category Infrastructure/Cloud City Phoenix, Arizona, United States Job Description IT Configuration Assistant Position Description CGI is looking for an IT Configuration Assistant to perform all key functions for facilitation and reporting associated with Configuration Management (CMDB)objectives: The IT Configuration Assistant is responsible for maintaining information about Configuration items required to deliver IT Services • Responsible for data entry, record keeping and accuracy of IT Infrastructure (CI) items in the Master CMDB Database (BMC/Remedy/ITSM) • Execute the Configuration Management (CMDB) process tasks in adherence with CGI Global Standard and Best Practice • Support CMDB reporting (KPIs and Customer SLAs) • Ensure that necessary reports (e.g OSI etc.) are delivered per CGI Global Standard and Best Practice • Stay abreast of external and internal policy, process, and procedural requirements to ensure that objectives are met for the business unit. • Identify lessons learned and implement process improvements Your future duties and responsibilities The individual who fills this role is responsible for managing outcomes and results. The activities that this individual will oversee include: • Ensure protection of assets and components from unauthorized change diversion and inappropriate use Administers configuration items (CIs) and related information • Applies and administer tools, techniques and processes for the identification, classification and control of CI’s ensuring related information is complete, current and accurate. • Maintains and evolves CI product classification/categorization • Performs a monthly audit of CMBD CI data using automated tool reporting • Maintain and update attributes within existing CIs in the CMDB to reflect changes, decommissions and discrepancies • Accountable and responsible for integrity of CIs and attributes • Assists in evaluations related to CMDB enhancements • Support project teams by providing guidelines and accepting/refusing content provided • Monitor Change Records for intent to understand update requirements for the CMDB Shipping and Receiving • Define and document receiving requirements; • Create and maintain the receiving plan (generic and client specific) • Manage, investigate and follow-up on receiving discrepancies; • Approve and supervise verifications & external audits on receiving data; • Follow-up on corrections to ensure audit compliance; • Produce and distribute management reports; • Monitor and approve changes to the receiving templates/documentation: The individual who fills this role is responsible for managing outcomes and results. The activities that this individual will oversee include: • Ensure protection of assets and components from unauthorized change diversion and inappropriate use Administers configuration items (CIs) and related information • Applies and administer tools, techniques and processes for the identification, classification and control of CI’s ensuring related information is complete, current and accurate. • Maintains and evolves CI product classification/categorization • Performs a monthly audit of CMBD CI data using automated tool reporting • Maintain and update attributes within existing CIs in the CMDB to reflect changes, decommissions and discrepancies • Accountable and responsible for integrity of CIs and attributes • Assists in evaluations related to CMDB enhancements • Support project teams by providing guidelines and accepting/refusing content provided • Monitor Change Records for intent to understand update requirements for the CMDB Combined Key Responsibilities • Escalate where necessary any issues that may arise within the life cycle of a change request • Continuously improve and promote change control standards and procedures. • Prepare and maintain materials for the weekly Client meetings including CAB facilitation and Change Analysis summaries • Participate as required and proactively provide training and facilitate user forums on a regular basis. • Develop a close working relationship with key stakeholder communities Required qualifications to be successful in this role QUALIFICATIONS: • 2-3 years CMDB experience or equivalent • ITIL V3 Foundations and or ITIL Practitioner Certification desire. • Highly proficient communications – oral and written • Good analytical skills, strong experience with Microsoft tools, excel, Power Point and Word. • Ability to identify problems and make recommendations • Strong orientation to technological strategies and concepts • Experience performing at a high level beyond immediate area of responsibility • Track record of building relationships within and across teams and with external partners/vendors • Demonstrated ability to drive change through influence without direct management authority • Self-starter with high energy to meet the needs of a demanding business and IT environment • Ability to multi-task with outstanding organizational skills • Outstanding negotiation and conflict resolution skills Build your career with us. It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities. At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create. Be part of building one of the largest independent technology and business services firms in the world. Learn more about CGI at www.cgi.com. No unsolicited agency referrals please. CGI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information. Skills Reference 563301 Click here to apply