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Position Details Job order - J1217-0173 - Permanent Full Time Title Mid-Tier Technical Support Analyst Category Software Development/ Engineering City Burnaby, British Columbia, Canada Job Description Mid-Tier Technical Support Analyst Position Description This is an exciting opportunity to join CGI, a world-class IT company, for a permanent role to providing leading IT services to our local clients. We are searching for a Technical Support Analyst to join our Mid-tier team supporting web portal applications, working in multiple environments using a range of technologies. This role includes the installation and configuration of application containers, code migrations, troubleshooting technical issues, process documentation, and close collaboration with the client and other teams within the organization. Your future duties and responsibilities Coordination of code deployments to production and non-production environments; Performance and availability monitoring Configuration and management of middleware technologies including: application servers Glassfish, RedHat EAP, Tomcat Administration of existing application tools such as JIRA, Confluence, Version Control Repository (GIT) Troubleshooting database issues, querying and updating database records in SQL. Troubleshooting web application issues, reviewing server logs and Java stack traces to identify problems. Troubleshooting web services, creating and running SOAP request using SOAPUI. Monitoring and resolving Tier 2 tickets in an ITSM system. Support for production and non-production environments on Linux and Windows Server platforms Maintenance and development of scripts using Bash shell scripts and Window’s PowerShell Creating and managing automated test scripts in Selenium Required qualifications to be successful in this role Minimum 2 year College Diploma (Computer Related) Minimum 1-2 years supporting some of the following technologies as listed above Application Server experience SOAP and XML SQL experience UNIX and Windows Server platforms Shell scripting Our ideal candidate will have also have experience with the following technologies: Java Javascript JUnit RedHat EAP SOAP UI Scripting SSL certificate expertise OpenAM JIRA and Confluence Administration Selenium Testing Framework #LI-AM2 Build your career with us. It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities. At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create. Be part of building one of the largest independent technology and business services firms in the world. Learn more about CGI at www.cgi.com. No unsolicited agency referrals please. CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Skills Application Deployment Middle Tier / Middleware Shell Script SOAP SQL Unix Windows XML Java JavaScript Jira management software JUNIT Framework RedHat TLS/SSL Reference 589090 Click here to apply