Senior Desktop Support Specialist

We are seeking a Senior Network Specialist to join our team! You will help install, support, and maintain company computers, servers, and networks for our clients in an onsite and remote service role predominantly based on the Microsoft family of products. Some experience with Linux variants, Android, or MAC/iOS may be useful.

This position requires experienced candidates, and is not suitable for applicants with minimal practical experience. This is a customer-facing desktop, server, application, and infrastructure field support position.

This position is local to the Memphis metropolitan area, and requires DAILY local travel with mileage reimbursement. Selected candidates will be familiar with metropolitan area locations and businesses. Relocation assistance is not provided for out of area applicants.

Reliable Transportation required. Reliable High Speed Internet Connection required

Responsibilities:

• Design, build, deploy, and manage computers and servers based on Microsoft Windows family operating systems.
• Support network infrastructure switching and routing equipment.
• Maintain corporate firewalls, configure and implement network security policies, and VPN connections.
• Monitor system backups, anti-virus, and anti-spam systems.
• Monitor and configure cloud-based VoIP telephone/PBX systems.
• Coordinate priorities and communicate technical issues with co-workers and management to ensure that the issues are resolved expediently.
• Escalate complex or high impact issues/events to other team members or support groups in a timely and appropriate manner.
• Assist with the creation of and upkeep of accurate network documentation.
• Keeps skills in relevant technologies up to date and takes steps to constantly improve those skills.
• Analyze, troubleshoot, and evaluate existing wired and wireless network systems
• Handle repairs and exchanges of defective devices
• Collaborate on the improvement of network design and connectivity
• Perform routine network maintenance
• Maintain inventory of network equipment

Qualifications:

• Expert level experience as a Support Engineer in an environment containing Windows Server 2012/2016/2019, Active Directory, MS Exchange Server, IIS, Windows 10 Professional, switches, routers, and firewalls.
• Solid understanding and experience with LAN/WAN/Internet environments. (TCP/IP knowledge -- IP addresses, subnet masks, default gateway, etc.)
• 2+ years of experience with installation, upgrade, and troubleshooting of hardware (preferably HP/Compaq, IBM, or Dell), Microsoft Office and Microsoft operating systems.
• Excellent customer service and interpersonal skills. Ability to clearly articulate technical issues and solutions to non-technical users and to follow-through on completing tasks in a timely manner.
• Organizational, prioritization and multi-tasking skills with attention to detail.
• Ability to work both independently as well as on teams, and thrive in a dynamic environment.
• Strong troubleshooting and critical thinking skills
• Deadline and detail-oriented, documentation of services performed, keeping senior management updated on project/task status.

Desirable Knowledge and Skills:

• Real-world experience fulfilling Long Term Project Engineering and Staff Augmentation services
• Microsoft Certification - CSP, NCE
• Server Virtualization (Microsoft, VMware, or Citrix)
• Experience in Cloud Technologies - Azure, AWS, Office 365, Cloud Exchange/SQL Server, and Managed Services
• CompTIA A+ / Network+ / Security + Certification, CEH Certification, or equivalent.
• Sonicwall Certification - CSSA, CSSP (or equivalent firewall technology).
• HPE Accredited Server Expert (ASE) or equivalent certification with Dell/IBM intel-based Server products
• Experience in Disaster Recovery/Business Continuity/IT Resilience design and support.