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Technical Trainer

Texas

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Take Ownership of a New Installation Training Role & Add Value at a Steel Roofing Systems' Industry Leader

High impact opportunity: spotlight your talent & ability to contribute to the growth & profitability of the Roof Tile Group.

This is your opportunity to take ownership of an influential role added to support our exciting growth initiative and the strategic enhancement of our sales operations. You will enjoy taking on a plethora of responsibilities from providing technical and installation expertise to Sales, Marketing and customers to conducting installer training to assisting with presentations, material takeoffs, promotional activities and more. As you embrace your role, you will enjoy:

Shaping and molding your position, adding value and bringing your strong ideas to the table.
Interacting regularly with multiple functions and leaders and directly with our customers -- industry professionals including contractors, distributors, architects and builders. This is a role with wide visibility!
Making an impact in the short-term as you jump in delve into the tactical responsibilities, and over the long-haul, as you take a big-picture, strategic approach to your role and help drive business growth
Variety. Every day is different and while training is the majority of your position, it's less than half of your time, so you'll have ample opportunities to learn and grow your skills in multiple areas.
Leveraging your creativity along with your technical abilities, as you create and develop customer specific training and find interesting solutions to a range of unique issues.
An employee-oriented culture where everyone is valued, appreciated and has a voice.
You will join us as we enter the second phase of an exciting North American growth initiative. The initiative has seen strong growth and success through phase one and now we are adding key positions, such as this one, to amplify our efforts and take us to the next level.

DECRA® Roofing Systems has sixty years of experience manufacturing and marketing stone coated steel roofing systems. Our stone coated steel panels have earned a reputation for quality by offering a sustainable alternative to traditional roofing products. DECRA® Roofing Systems provide ageless beauty, superior performance, including protection against weather and fire damage, and lasting performance. DECRA Roofing Systems are manufactured in Corona, California at a state of the art manufacturing facility registered by UL to ISO 9001:2008, OHSAS 18001 and most recently ISO 14001:2004.

DECRA® Roofing Systems is a proud member of the Fletcher Building family of companies. Fletcher Building is one of the largest listed companies in New Zealand, with a market capitalization of over NZ$7 billion.

Pictured: DECRA® Tile, offering the beauty and style of Mediterranean Tile and the lightweight components of stone coated steel; adds a unique elegance to any home.

The Requirements

To be a strong fit for the Technical Trainer opportunity, you will have:

A bachelor's degree in Construction, Building, Civil Engineering, Science or another relevant field or the equivalent preferred
5 years of experience in a technical building or construction industry position requiring direct customer interaction. The ideal candidate will have roofing industry experience, but similar experience such as siding, windows, home improvement, etc. will also be a fit. Quick question for you - click here
An unwavering commitment to safety.
Polished presentation skills; the ability to train others.
Basic knowledge of AutoCAD combined with the ability to read blueprints.
Solid computer skills including MS Office applications, particularly PowerPoint, to customize training to individual audiences, Excel and Word.
Knowledge of home construction and construction job sites is an advantage.
Excellent interpersonal, verbal and written communication skills; bilingual English/Spanish preferred.

In addition, success will require the following core competencies and characteristics:

An outgoing personality and ability to speak and present effectively to individuals and groups; ability to actively engage industry professionals.
Strong problem-solving abilities to serve as subject matter expert (SME) on customer warranty and other troubleshooting issues.
Flexibility and adaptability; the disposition to roll with changes and think on your feet.
Outstanding organization, prioritization and time management.
A self-starter approach to your work; the ability to effectively and efficiently manage your time and schedule.

You will work out of your home office, ideally located in Dallas/Fort Worth, Houston, Northern or Southern California, or Kansas City and must be willing to travel up to 50% to cover a wide territory. Travel tends to ebb and flow with the seasons and will be on the high side during training. Quick question for you - click here

Pictured: DECRA® Villa Tile combines the superior performance of steel with the classic beauty, elegance and architectural detail of an old world Italian tile.

The Role

Opportunity Overview
Reporting to the Sales Manager, as Technical Trainer, you will take on a wide array of responsibilities, the most prominent of which is to provide training and technical expertise to DECRA sales teams, including Regional Account Managers and Field Sales Representatives, as well as customers, including distributors, contractors and installers.

You will be strategically based in a location with a strong customer and end-user base, where you'll do a good deal of the training. Additionally, you will travel within your assigned region as needed to support Sales and customers.

You will join the Roof Tile Group which has an aggressive, focused growth strategy for North and South America. Key to that growth is securing of specifications from both the private and government sectors. Our Sales and Marketing teams are actively pursuing new business and you will contribute technical and installation expertise to enhance the teams' competency level, thereby further building market confidence and adding to our competitive edge.

Role Details
You will work closely with the Sales Manager and other internal stakeholders, including Sales and Marketing Managers, the Specifications Manager, Sales Admin, Customer Service and Supply Chain, as well as external customers and contacts, including specifiers architects, distributors, installers and contractors. While each of the internal stakeholders will focus on their areas of expertise, you'll support them as the roofing products and installation SME.Your key accountabilities will include:

Providing product technical, material takeoffs and installation expertise to the Sales and Marketing teams and our customers
Delivering initial and ongoing installation training to ensure a skilled installer base in the market and knowledgeable sales staff in order to create ideal conditions for market growth
Providing post-training follow-up and job specific solutions.
Assisting Sales and Marketing Managers on sales inquiries and handling warranty issues for North and South American markets
Supporting Sales and Marketing with product presentation, advertising and promotional activities relating to technical matters Quick question for you - click here

Specifically, you will:

Conduct effective product and installation training by:
- Providing accurate and timely delivery of technical and installation knowledge
- Providing technical guidance and training around compliance and installation standards
- Sharing knowledge in response to customer inquiries
- Being aware of your audience; developing and maintaining rapport with participants, thinking on your feet, adjusting as necessary
- Completing training sessions for each assigned staff member
Establish a Technical Library in the Marketing folder to share the relevant technical resources, ensuring resources are current and updated (CAROT - concise, accurate, relevant, objective, timely)
Investigate customer complaints and be bold in problem-solving; drive positive customer survey results
Provide accurate and timely takeoffs to Sales and Marketing as well as customers
Ensure compliance with safety procedures and standards and actively participate in health & safety programs
Assist with sales follow up and warranty issues, when necessary
Provide pricing support and follow-up
Support Sales with presentations by providing technical support in person and via phone, email, conferencing, etc.
Contribute ideas and technical guidance in the development of advertising and marketing promotions
Contribute knowledge and technical support to roofing system components and green initiatives, including new product development and testing
Actively look for ways to improve your position to make an even greater impact

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Video: DECRA Roofing Systems: SHAKE XD - drone video of roofing project for South Texas and Louisiana.

More Good Reasons

We've already provided some outstanding reasons to join us, but this role is ripe with opportunity, so we invite you to consider a few more!

Industry Growth
Our company growth is being driven by industry growth throughout the Americas. Not only is the industry growing, the demand for metal roofing is growing, making this the right position at the right time.

Culture and Progress
While we have a strong and stable service-centric culture built over years, we’re also breathing new life into our mission and values as we grow the company. Our employees are our most important asset and we’re helping them succeed by keeping the best of what we are and creating new processes and tools to lead the industry. You'll never hear anyone say: "Do it this way because that's the way we've always done it." Instead, you can communicate your strong ideas and passion to drive positive change.

Best-of-Both-Worlds
At DECRA you can enjoy the entrepreneurial energy and culture of a smaller, fast-growth company built on the strong foundation of a global leader in the building industry.

Excellent Compensation
Our employees are our strongest asset and we care for them through a comprehensive compensation and benefits package. In addition to a competitive salary, we offer benefits including a range of insurances, sick, holiday and vacation pay, a car allowance, laptop, iPad and cell phone, an education reimbursement program and more.

Pictured: DECRA Shake XD, emulating the classic beauty and architectural detail of a rustic, thick, hand-split wood shake, has a unique hidden fastening system and is installed direct to the deck.

Keys to Success

To be successful in the role of Technical Trainer for our roofing systems, you will need a strong mix of hard and soft skills. Naturally, you'll need a knack for the technical and strong learning acumen to become expert in our products and installation techniques, but just as important will be your flexibility and adaptability as you bend and grow with the demands and opportunities of the job. You should be equally comfortable adapting to the needs of a growing team as you are adjusting to the intricacies and uniqueness of each audience. For example, we do have training modules to leverage, but with a range of audiences and varied expertise, you'll find you're more often customizing your presentations to meet audience demand. A small group of 4 or 5 will also require a different experience than a large group of 40 or 50 trainees. You should be able to inform, impress and excite stakeholders from individual installers to corporate. Deep knowledge, presentation polish and creativity will all serve you well.

About Us

With a proven commitment to quality and performance, DECRA Roofing Systems has sixty years of experience manufacturing and marketing stone coated steel roofing systems.

DECRA^® Roofing Systems' combines the strength and durability of a stone coated steel roof with the versatile good looks of a tile, shake or shingle profile. Our panels have a unique interlocking design to withstand high winds and add shear strength. This unique design allows for roofing panels that contain numerous protective layers. Each of these layers serves the dual function of protection or adhesion for the next processing step of the DECRA^® roofing system.

DECRA Roofing Systems are manufactured in Corona, California at a state of the art manufacturing facility registered by UL to ISO 9001:2008, OHSAS 18001 and most recently ISO 14001:2004.

With more than 19,000 people across 40 countries, the Fletcher Building family is a global community made up of people who use all of their experience, skills and individuality to do amazing work. With over 50 businesses operating in five continents, we are enriched by many different languages, customs and lifestyles.

Many of our businesses are household names, such as The Fletcher Construction Company, Formica, PlaceMakers, Winstone Aggregates, Rocla Quarry Products, Gerard Roofing, and Pink® Batts®, so you could say that from the home DIY job to the most complex large-scale construction projects, Fletcher Building people are making great things happen. We have operations in Europe, Asia, The Americas, Australasia and the South Pacific. DECRA^® Roofing Systems is a proud member of the Fletcher Building family of companies.

Pictured: DECRA® Shingle XD® has the rich bold appearance of a heavy weight architectural shingle at a fraction of the weight.