The Requirements

To meet the basic qualifications for the Manager, Strategic Account Operations opportunity, you must have:

• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship
• A high school diploma or GED equivalent

To be a good fit for the role, you will also have: 

• A bachelor’s degree in Business, Criminal Justice, Marketing or a closely related field
• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) and/or Physical Security Professional (PSP) certification is highly preferred
• A combination of 10  years of corporate security-related project/key account management and contract security-related project/key account management experience in a multi-location environment with demonstrated ability to deliver efficiencies Quick question for you - click here
• Deep experience with technology, ideally including data center operations; ability to maintain and evolve your technology knowledge base Quick question for you - click here
• Strong guard management experience required; prior law enforcement and/or military police experience highly preferred
• Prior experience managing  customer relations and contract compliance with a large national or regional customer base
• Proven ability to organize, manage and maintain compliance and processes for licensing and training functions
• Experience effectively building, coaching and leading a team in a customer service focused environment
• Strong computer skills including MS Office Suite applications (e.g. Word, Excel, PowerPoint, Outlook) and the technical acumen to learn new software and technology as needed  
• Strong analytical reasoning and problem-solving ability; the ability to forecast and predict, research, investigate and compile information, and interpret data
• Proven critical thinking skills; the ability to effectively assess and evaluate situations and identify critical issues quickly and accurately
• Excellent interpersonal and verbal and written communication skills; active listening skills
• Outstanding organization and prioritization skills; attention to details

In addition, you must be willing and able to travel nationally 30% - 40%, sometimes with little notice. A good deal of your travel will be in California, but you could go to any location in the nation where the client has decided to place an office.  

Pictured: G4S Intelligence Programs identify, analyze and report organizational threats and provide situational awareness services from our Global Risk Intelligence Center (GRIC).

Your Role

Opportunity Snapshot
Joining the Corporate Strategic Accounts Department and reporting to the Vice President, West, as Manager, Strategic Account Operations, you will be responsible for the development, operations, and profitability of all physical security services within an important Security Solutions’ account. Based in Silicon Valley, this is a high demand account where vendors are expected to match the fast pace and dynamic environment of the client's business by taking a proactive approach, flexing to meet evolving demands, and setting the bar for responsiveness.

Role Details
You will be seated at the customer's site in Menlo Park, and be responsible for coordinating the day-to-day administration and specialized reporting functions required to ensure quality customer relations. You will oversee the creation, generation and analysis of reports to be provided per client contract and company policies. Effective and regular communication with client representatives and field offices will be essential to the facilitation of these activities. You will also interact with the global procurement team and other stakeholders

Specifically, you will:

• Provide supervision to Project Managers by:
  • Overseeing customer relations
  • Ensuring Physical Security Surveys and post orders are updated regularly
  • Reviewing disciplinary actions for consistency and propriety
• Implement standard security operations at each customer facility and ensure compliance through quarterly visits
• Ensure that contract-required training and screening elements for security personnel have been met; quality assurance and contract compliance
• Project management; implement standard security operations at each client facility, and ensure compliance through quarterly visits
• Work closely with the client and other vendors to ensure consistent and coordinated service delivery at all responsible locations
• Hold responsibility for the oversight of Key Performance Indicators designed to meet contractual expectations to include; tracking cost savings initiatives U.S. wide
• Interpret contract provisions to define performance requirements
• Train mid-level management personnel on contract compliance duties, responsibilities and methods on procedures necessary to comply with the state and federal employment and security licensing legislation

Additionally, you will make decisions and/or recommendations regarding:

• Changes to physical security surveys and post orders
• The selection of supervisory candidates
• The identification and selection of personnel identified for promotion or increased responsibility
• Disciplinary action / commendation decisions pertaining to management/supervisory personnel under your indirect supervision

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

More Good Reasons

Autonomy & support
Assuming you are meeting your goals, you will enjoy a good deal of autonomy in managing your responsibilities. At the same time, you'll be part of an outstanding team and will have plenty of support when you need it. 
 
Pride
You can feel proud knowing that your efforts will result in safe and secure environments where the client's staff can successfully work and thrive. 

Exciting Innovation
You will play a key role in a changing and evolving environment where we're introducing cutting-edge innovations in security, and where your strong ideas will be welcome. For example, we're working on an exciting new offering -- a Virtual Operation Center that can monitor every location around the globe. We're also continuing to make strategic acquisitions that add value and help ensure we remain the leader in security.

Professional Development
You will enjoy an outstanding training program at an organization committed to developing employees and promoting from within whenever possible.

Career development 
While you could be happy and successful in this role for years to come, if you choose, and once you prove yourself, you can pursue opportunities in multiple G4S divisions and at locations around the world. With more than 50,000+ employees in the United States and Canada, and 600,000+ around the world, advancement can take you from New York to Hong Kong and everywhere in between.

Pictured: G4S’ experience-based security officer programs give clients the flexibility to select the right type of officer for their specific security and customer-service requirements.

Keys to Success

How do we provide a secure environment? That is the core of this role. You will be working with new equipment, a new workforce, new environments...and for the first 18-24 months, we anticipate a constant flux. To thrive and excel in this environment, processes and communication will be key.

This is a high-level strategic opportunity for a proactive leader who is skilled at anticipating needs and responsive to curve balls. For example, this account has a lot of moving parts (people movement, special events, off-campus meetings, etc. ) and wide contacts (global procurement, the Director of Security, cross-functional teams). Your ability to maintain and expand client relationships and earn credibility through speed and the utilization your team and G4S services will directly impact the expansion and success of the account. Quick question for you - click here 

In addition, to be an outstanding Manager, Strategic Account Operations, you will demonstrate:

• The use of sound business practices to further the goals and objectives of the organization
• Resiliency and sound judgment in dealing with business and corporate challenges
• Ability to effectively communicate complex organizational and human resources issues 
• Skill in implementing methods/strategies to reduce overtime
• Ability to make decisions regarding the development and oversight of action plans associated with retaining business and increasing customer satisfaction
• Skill mediating conflict with tact and diplomacy

Outside of your client responsibilities, the greatest challenge is acclimating to the G4S culture. Many of our employees have been with G4S for years and have come up through the ranks. We are a people organization where trust matters and you'll need to find your way in, build relationships and earn credibility to work effectively within that paradigm.

Video: G4S monitoring center operators remotely patrol facilities by viewing cameras in a sequence. Patrols can be scheduled or done "on-demand."