Position Summary

The Sales Manager’s primary sales efforts are targeting new business in all markets in order to increase the properties overall occupancy and market share. This position will be responsible for generating new business, maintaining strong customer relationships and growing existing accounts. This position reports to the Director of Sales. 

Responsibilities

• Guest Service

• Projects a professional image of the hotel (dress, appearance, hygiene, )
• Has a friendly, personable style with guests. Anticipates customer needs before they
• Responds promptly and follows through on guest concerns in effective and friendly manner
• Maintains professionalism with regard to written correspondence and telephone etiquette for self and sales department
• Is knowledgeable of and performs well on all company shopping and telemonitoring programs
• Recognizes and rewards effective guest service in sales staff

• Technical Knowledge

• Conducts direct selling activities in accordance with assigned sales activity and room night production goals
• Knowledgeable of and practices effective telemarketing
• Skilled in making sales calls. Can properly qualify a prospect, determine demand potential, present features/benefits that match prospect needs, and gain “next step” commitment or “closing”.
• Knowledgeable of local area including special attractions, competing hotel facilities, restaurants,
• Knowledgeable of hotel facilities including guest room and function room size and occupancy limits. Effectively communicates hotel products to
• Knowledgeable of all hotel brand marketing programs
• Knowledgeable of reservation procedures, including group blocks, Central Reservations System, and property management system, etc. Can check a guest in or out of the
• Knowledgeable in billing and credit policies and procedures
• Understands and effectively analyzes/oversees hotel/group booking pace to maximize yield
• Compiles weekly and monthly reports as required by the Director of Sales
• Report any Revenue management concerns to Director of Sales; Manage block effectively.

• Sales Operation

• Prepares sales contracts and proposals, maintains accurate sales files, prepares and distributes correspondence to clients within hotel staff, and maintains trace system
• Directly solicits business. Effectively handles solicitations. Skillfully manages relationships with hotel’s top accounts.
• Knowledgeable of and follow through on all policies including deposit requirements, cut-off dates, comp rooms, meal guarantees, public space policy, room rates,
• Maintains accurate sales files, production reports, and trace system
• Ensures sales files are effectively worked and maintained to company standards. Ensures sales calls are documented in files.
• Attends and contributes to hotel’s revenue management meetings. (monthly)
• Meets sales goals; develops and implements monthly sales action plans; ensures that the sales department team members achieve their sales activity goals and room night production goals and leads the sales effort by his or her own example.

• Marketing/Business Planning

• Monitors travel agent commission reports, feeder market analysis, and all other relevant sources of business reports
• Completes all weekly and monthly reports accurately and timely
• Effectively conducts market research, market segment tracking, and competition analysis as directed by the Director of Sales/General Understands and can draw accurate conclusions from Smith Travel Research Reports (STR).
• Establishes 30-60-90 day action plans with GM and sales staff accurately and in a timely manner
• Understands and helps determine hotel pricing and rate improvement strategies

• Community Relations

• Maintains communication with competitive hotels, Convention & Visitors Bureau and Chamber of Commerce as directed by the Director of Sales
• Participates in community activities, employee activities, and guest events as directed by the Director of Sales
• Ensures opportunities are made available to the GM to participate in joint sales calls

• Human Resources Management

• Treats peers and supervisors with respect. Maintains a positive work environment. Supports and promotes teamwork. Sets a positive
• Continually support and promotes Quality Oil Company’s Core Ideology, history, culture, and growth
• Participates in relevant orientation programs, service skills training, telemarketing courses, etc. Takes responsibility for own training and career
• Attends and participates in weekly sales meetings
• Delegates projects and duties appropriately

• Coordinates and maintains effective relations with other departments in the hotel to promote excellent guest service
• Is aware of all departments’ roles and responsibilities. Coordinates with other departments on joint tasks as they relate to sales, particularly front
• Attends and participates in weekly staff meeting, ensuring all other departments are aware of hotel sales efforts, promotions and booking/group activity.

Requirements

• Prior sales and/or marketing experience is strongly preferred
• Prior hospitality experience is preferred
• Prior experience with hotel computer systems, analytical tools, and spreadsheet programs is preferred
• Prior event/meeting/conference experience is a plus
• Ability to plan, organize, and lead the activities of others
• Strong initiative and work ethic
• Strong multitasking and organizational skills
• Punctual , reliable, and regular attendance
• Strong attention to detail
• Customer-service oriented
• Ability to work in a fast-paced environment
• Excellent communication skills – verbal and written
• Excellent interpersonal skills and relationship building skills
• Excellent time, problem solving, and project management skills

Benefits Include

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid Time Off
• 401(k) with a 5% company match
• Profit Sharing
• Hilton employee room discount program