Outgoing. Energetic. Leader.

This is a dynamic, hands-on leadership role. You will partner with the General Manager to achieve a highly productive team capable of exceeding revenue expectations while exceeding operational and resident service standards. 

Our most successful Assistant General Managers are able to co-pilot a multi-million dollar operation. You will be instrumental in creating a high energy, positive environment with highly-productive work habits for your team and a warm, inviting atmosphere for guests. You must enjoy recruiting, orienting, training, and counseling a team of 5-8 with the ability to both give and receive direction well.

Performance based culture… We work hard and we play hard - respecting the balance between personal life and work life. We offer equal opportunity and advancement based on merit - operating with a small efficient team of hospitality professionals.

Compensation includes base pay plus monthly, quarterly and yearly bonuses.

Bi-lingual applicants are preferred, but not necessary.

EOE; empresa no discriminatorio

Essential Functions:

• This is a 45 hour a week leadership position. Working hours are typically 10:00 A.M. - 8:00 P.M. Sunday through Thursday with one hour lunch break.

(Days and hours may vary)

• Develop, administer and control the property revenue and expense budgets to include monthly inventories, order and receive goods.
• Review and approve the property payroll.
• Review and approve transmittals and other front office paperwork and reports.
• Authorize direct bill accounts with direct supervisor and monitor the administration of Accounts Receivable.
• Maintain relationships with vendors.
• Collecting monies and stocking vending machines twice weekly.
• Facilitate lead management processes within the property and complete sales and marketing objectives each Wednesday.
• Ensure leads are actively managed and followed up on.
• Review studio inventory management to ensure maximization of studio revenue.
• Suggest/sell amenities, products and services in order to accommodate resident’s needs and increase revenues.
• Interview and hire office, housekeeping and maintenance team members.
• Ensure proper selection, training, counseling and motivation of all team members.
• Conduct all hourly personnel performance appraisals.
• Review all hourly team member disciplinary procedures and documentation. Follow progressive discipline steps, up to and including termination, to correct team member performance deficiencies.
• Ensure team member attitude of attentiveness.
• Meet with and solicit comments from residents on a regular basis to determine their level of satisfaction with resident services and facilities.
• Monitor results of resident comment cards. Take appropriate corrective actions on a timely basis.
• Respond and follow up on all written resident complaints. Ensure resident satisfaction with resolution of the complaint or problem.
• Suggest improvements to operations and increase profitability.
• Inspect studios daily according to quality standards for cleanliness and proper preventative maintenance.
• Know and train others on property emergency procedures.
• Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the property.
• Ensure a viable key control program is in place in all property departments, with documentation.
• Follow appropriate cash control procedures.
• Make daily bank deposits.
• Ensure the security needs of the property and residents are met.
• Respond to requests from immediate supervisor. Follow-up with immediate supervisor on a regular basis.
• Review daily front office procedures and assure proper transmission of all necessary information to the HMC Corporate Office.
• Ensure proper uniform standards are followed throughout departments.
• Familiarize yourself with area attractions and services in order to accommodate resident’s needs.

 

Qualifications:

• One-year experience in hotel management including Front Desk (phones and transactions, sales, guest issues, managing staff, hiring & firing) and back of house operations (preventative maintenance, repairs, room inspections)
• Excellent team-building and communication abilities
• Must be able to both give and receive direction well
• Requires own vehicle

 

Physical: 

• Standing for prolonged periods
• Repetitive stair-climbing
• Kneeling and/or squatting
• Climbing ladders
• Lifting 20 lbs over head
• Pushing and pulling 20 lbs