COMPUTER/IT Technl Support Prof'l, IBM Corporation, San Jose, CA: Provide level 2 technl softw support. Prioritize & diagnose problem resolutions. Communicate action plans. Recommend & implement improvemts to technl support tools, procedures, & processes. Provide technl guidance to jr engrs. Work w/ softw dvlpmt to resolve defects. Respond to alerts. Write technl docs, knowl articles, & presentations for softw users. Answer softw product questions on social media. Utilize prog'g skills, Unix, Linux, iOS, Bluemix, Cloud PaaS, Hadoop, & Spark. Req'd: Bachelor's or equiv in CS, Eng'g, or rel. & 2 yrs exp as Softw Engr or rel. 2 yrs exp must incl utilizing prog'g skills, Unix, Linux, iOS, Bluemix, Cloud PaaS, Hadoop, & Spark. Send resumes to IBM, box #G307, 220 W. 42nd St., 12th Flr, NY, NY 10036.