• Provides customer service.
• Researches complex network technology products and services, prepares procurement specifications, and evaluates vendor proposals.
• Performs network technology design and capacity planning.
• Plans and schedules installations considering timing, version compatibility and other factors. Installations typically involve products new to the industry or significant changes, such as overall system hardware upgrades or those that require creative network tuning.
• Analyzes network performance and addresses performance problems. Evaluates costs, specifications, and organizational policies to recommend system performance tuning.
• Performs administration of network technology products and services including establishment of proper access control functions.
• Performs diagnosis and resolution of network technology products and services problems.
• Performs necessary support activities outside scheduled work hours as needed to minimize computer systems, outages during critical periods.
• Shares on-call duties with other staff members and responds in a timely manner 24
hours per day when problems arise.
• Develop, implement and maintain policies, procedures and associated training plans
for network resource administration, appropriate use, and disaster recovery.
• Establish service level agreements or memorandum of understanding with users.
• Coordinates large important projects.
• Facilitate group processes including meeting electronic or verbal communications.
• Maintains and improves technical knowledge and customer support skills.
• Tracks network technology trends and recommends future directions and standards.
• Shares knowledge and information with management, customers, and co-workers via written and verbal reports, presentations, training, and informal communication.
• May schedule, assign, coordinate, monitor, and review the work of assigned staff.

Knowledge of:
• Customer service practices.
• Structure and capabilities of networks, network protocols, firewalls, and other miscellaneous network security systems.
• Purposes and internal functioning of computer and network equipment and software components.
• Data collection techniques, feasibility study methods and cost/benefit analysis procedures.
• Network performance monitoring and tuning techniques.
• Resolving advanced network technology configuration conflicts.
• Researching, integrating and administering network support tools.
• Network access control and security functions.
• Network monitoring and performance management.
• Data communications and distributed computing concepts.
• Data integrity and access control considerations.
• Data storage concepts and management.
• Change control and quality assurance processes.
• Principles of project management.
• Technology purchasing procedures.
• Techniques for facilitating group processes including meetings and electronic collaboration.
• Principles of functional and technical supervision.

Ability to:
• Develop and maintain effective working relationships with customers, co-workers, managers, vendors, and suppliers.
• Participate harmoniously on teams formed to accomplish projects and provide ongoing support.
• Convey technical information simply and clearly, both in speech and in writing.
• Develop technical processes and procedures
• Quickly understand complex network technical matters and apply technical knowledge in the development of general solutions.
• Acquire new network skills and continually update existing skills.
• Maintain awareness of current technology and future technological trends.
• Coordinate a workload that includes multiple assigned tasks.
• Use common personal software products including email, word processing, and spreadsheets.
• Develop command language scripts and small programs to automate and customize system processes.
• Diagnose and resolve complex technical problems.
• Plan and coordinate large, complex projects.
• Plan, coordinate, and document information technology architectures.

Training:
Equivalent to a Bachelor's degree from an accredited college or university with major course work in computer science or a related field.

Experience
Four years of increasingly responsible system network analyst experience.

An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Special Requirements:
As a condition of employment, these positions require a criminal background investigation and a security clearance as required by State or Federal regulatory requirements.

Desired Skills:
•  Current or previous CCNP or CCIE certifications in Cisco (prefer current).
•  Knowledge and experience with VOIP, QoS, and network security best practices - PCI, HIPAA, CJIS compliant environments.

EQUAL EMPLOYMENT OPPORTUNITY
Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace.  All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Amendment Act and would like to request an accommodation, you may request an accommodation during the online application process, or request an accommodation by contacting the Department of Human Resources prior to the recruitment close date at 541-682-3124.