Senior 2nd level Application Engineer / SPLUNK

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Senior 2nd level Application Engineer/SPLUNK Certified

Location: Vienna

Availability: permanent position

Jobnr.: 118908

For our client an international company based in Vienna, we are looking for a Senior 2nd level Application Engineer. You are responsible for deployment and support centralized revenue applications and services in an online transaction environment.

Responsibilities:

· providing 2nd level technical IT support for centralized services according to a responsibility matrix

· deploying software releases to production and non-production environments (manual and automated)

· documenting systems and troubleshooting information

· Take ownership of and manage a company-wide SPLUNK environment

· Ensure SLA fulfilment

· providing training to other departments and team colleagues

· analysing and solving of complex incidents, issues and problems

· fulfilling service requests (e.g. data analysis, configuration, provisioning)

· providing on-call duty for a broad range of IT services as part of a team schedule

· constantly improving the core platform components in terms of availability, capacity and efficient resource utilization and performance

· defining and requesting monitoring options (SCOM) and define and leverage operational management tools (SPLUNK)

· participate and contribute to ITIL processes, especially but not limited to: Incident, Change and Problem Management

· Deliver on-call duty as part of a team schedule

Profile:

· experienced in supporting online transaction systems and off the shelf products on a 2nd level

· relevant IT education concluded (desired: bachelor level or equivalent practical experience)

· Certified Splunk Admin or Splunk Architect

· independent, goal oriented and self-motivated team worker

· customer service orientation

· operational hands-on attitude

· broad-based general IT competence in a Windows environment

· basic SQL knowledge

· excellent analyzing and troubleshooting skills

· high quality standard levels

· accuracy and high-risk awareness

· Excellent communication skills, especially when working with different target groups within an international environment.

· Good English language skills (oral & written, B2).

Thanks and best regards,

Trung Nguyen

Resourcing Consultant

trung.nguyen[at]mbade.com

Michael Bailey International is acting as an Employment Agency in relation to this vacancy.