IT Analyst

We are seeking an Onsite IT Support Analyst to join our team! You will analyze and support technical issues within all systems, resolving issues and maintaining end-user devices and endpoints.

Responsibilities:

· Support users with all telephone and email support requests related to Hardware and Software and assure timely and accurate responses/outcomes

· Assist in performing hardware and software installation procedures

· Perform software configuration on stand-alone computers and laptops

· Track and Log all help desk requests, diagnosing activities, and resolutions

· Assist in hardware and software inventory management

· Troubleshoot equipment such as printers and scanners and other peripherals

· Participate in the development and support of software applications

· Handle researching options and research computer/software bugs and their solutions

· Create user accounts, assist field clinicians and office staff with level 1 software questions, synching issues, and basic system processes

· Assist with Creating Active Directory accounts, assigning File Share access, FTP set-up

· Provide users with ongoing assistance in their information technology problems

· Communicate with others in a polite and professional manner

· Enthusiastic and adept at learning new systems

· Participate in on-call support rotation

· Performs other duties as assigned

Qualifications

The ability to work well with others/team player.
Knowledge of computer operating systems, hardware, and software.
Analytical thinking skills
Knowledge of MS O365 Admin and non-admin Applications / Active Directory
A+ Certified a plus, but not required.
Detailed Oriented
Excellent Customer service skills
Excellent verbal and written communication skills
Flexible and open to change - Technology is ever-growing.