The Requirements
To be a strong fit for the Service Center Manager opportunity, you will have:- Bachelor’s degree in Engineering and/or Business Management
- 5 years of service and/or sales experience in a field service/repair facility/manufacturing environment, including at least 2 years of management experience overseeing field and/or shop floor personnel; oil and gas industry experience is a plus
- Strong proficiency in rotating equipment and industrial equipment repair with a solid understanding of machining, welding, and assembly processes and related equipment; background in API pumps and rotating equipment is highly desirable Quick question for you - click here
- Solid understanding of Lean Manufacturing principals: the ideal candidate will have demonstrated success driving improvements/operations excellence in safety, quality, productivity and/or efficiency using lean methodology (e.g. 5S, Kaizen, etc.) Quick question for you - click here
- Proficiency reading and interpreting drawings, as well as maintenance and repair manuals
- Solid comprehension of welding and machining practices and standards.
- Strong verbal and written communication skills
- Outstanding problem-solving abilities
- Organization, prioritization and time management skills; strong multi-tasking abilities
- The ability to work independently and meet goals autonomously
- Familiarity with SAP is a plus
- Computer savvy in a Microsoft Office suite environment, including Excel, Word, Outlook etc.
The Role
You will report directly to the Director of Operations, North America and oversee a team of seven shop floor personnel including machinists and mechanics at our Los Angeles center. You'll predominantly work in the day shift with core hours from 8am to 5pm or 7am to 4pm but overtime is required and you’ll showcase the flexibility to step in and cover shifts as needed.No two days are the same in this environment and you’ll split your time among the following key areas: 1) Manage the business from an Operational perspective; 2) Grow the business through day-to-day interaction with customers and sales force; 3) Lead your team and vendors, providing oversight for pricing and quality. Specifically, your responsibilities will be to:
- Lead and own safe work practices, shop cleanliness, quality compliance, and contractual compliance.
- Provide regular updates to Director of Aftermarket Operations, including weekly financial performance reporting, Key Performance Indicators (KPIs), and personnel utilization.
- Address incoming questions and inquiries from customers.
- Provide guidance for the development of repair strategies for equipment with a goal to meet or exceed customer requirements.
- Develop, Review, and approve quotations before being issued to customers.
- Make customer visits as required.
- Lead the Service Center team to maximize utilization and productivity.
- Lead monitoring and updating of the shop WIP (Work In Progress) document/tracker through weekly “WIP” meetings.
- Track, manage, and drive shop and field work to meet or exceed KPI production goals.
- Routinely perform safety and productivity inspections in the workshop ensuring tasks are in compliance with safety and quality procedures.
- Ensure that shop floor and field service personnel receive proper and regular safety training as scheduled by EH&S personnel.
- Lead and oversee EH&S based initiatives and audit activities.
- Manage the Cross-Training and Development of Shop Floor & Office Personnel.
- Oversee the reconciliation and reporting of physical inventory and production data.
- Perform all tasks in accordance with our business conduct guidelines.
What's in It for You
Change agent shaping the future: This is a high impact role that is a fusion of both operations and sales so you’ll ensure that these functions are forward-looking strategic partners to the rest of the business.Ownership & challenge: You will “wear many hats” as you take hands-on ownership of everything from day-to-day operations and planning to sales and overseeing your team. It is a stimulating, challenging and fertile setting where the “daily routine" simply does not exist.
Growth environment: “Growth” is the operative word here and we are looking for high impact players who can take on larger roles and responsibilities and continue to grow with our organization.
Strategic impact and ongoing innovation: Building on a foundation of strong processes, you will provide the leadership that will bring everything into alignment company-wide to drive even greater success. You'll own the strategic vision for commercial business process improvement and put your personal stamp on the organization by leading new initiatives for the function.
The best of both worlds: With lots of positive change underway, you'll enjoy strong entrepreneurial energy in this role. At the same time, we offer the stability and resources of an established global leader with a reputation built over more than a century of innovation.
Excellent compensation: In addition to a competitive base salary, performance-based bonus and other incentives, you will enjoy a comprehensive benefits package including insurances, paid time off, and more. Benefits begin on day one.
Keys to Success
Exceptional leadership and your ability to bring that vision to reality and champion that among diverse, strong personalities, influencing and galvanizing the team around this shared vision is pivotal to your success.You will lead by example and display the following qualities: 1) Authenticity: Be yourself, but with more skill, not being afraid to show your vulnerabilities as that shows you’re approachable and builds an environment of trust; 2) Situation “sensor”: Leverage your instincts to sniff out the signals in the environment and sense what’s going on without having things spelled out; 3) Tough empathy: This means giving people what they need, not what they want, balancing respect for the employee as well as the task at hand; and finally 4) Dare to be different: Capitalize on what’s unique about yourself to create social distance which in turn motivates employees to perform better; you’ll invite engagement and feedback but at the end of the day, you’ll be able to overcome passive resistance and make an executive decision. Effective leadership, after all is not a popularity contest. Other facets of success include:
Bottom-line focus--you’ll vigilantly drive operational and commercial excellence to maximize profitability.
Creativity--you’ll leverage your creativity in coming up with new ways to address business opportunities and challenges to enhance growth and profitability.
Flexibility--our fast pace and dynamic environment will require you to remain adaptable and effectively manage change. Ours is a hyper customer-centric service business and we’ll look to you to stay flexible, stepping in to take other shifts after hours or doing whatever it takes to continually meet and exceed our objectives.
An eye to the future—you’ll take a proactive approach to monitoring, identifying and capitalizing on future trends to better anticipate the needs of our clients.
About Us
SPX FLOW is a global supplier of highly specialized, engineered solutions with operations in over 35 countries and sales in over 150 countries around the world. Our innovative solutions play a critical role in helping meet the rising global demand in the end markets we serve. Our total revenue in 2017 was $1.95 billion, with approximately 30 percent from sales into emerging markets.We serve the food and beverage, power and energy and industrial markets. Our product portfolio of pumps, valves, mixers, filters, air dryers, hydraulic tools, homogenizers, separators and heat exchangers, along with the related aftermarket parts and services, supports global industries, including food and beverage, oil and gas, power generation (including nuclear and conventional), chemical processing, compressed air and mining.
Our core strengths include product breadth, global capabilities and the ability to create custom-engineered solutions for diverse flow processes. Over the past several years, we have strategically expanded our scale, relevance to customers, and global capabilities in these markets. We believe there are attractive organic and acquisition opportunities to continue to expand our business.
We focus on a number of operating initiatives, including innovation and new product development, continuous improvement driven by lean methodologies, supply chain management, expansion in emerging markets, information technology infrastructure improvement, and organizational and talent development. These initiatives are designed to, among other things, capture synergies within our businesses to ultimately drive revenue, profit margin and cash flow growth. We believe our businesses are well-positioned for long-term growth based on our operating initiatives, the potential within the current markets served and the potential for expansion into additional markets.