ASSISTANT MANAGER, REFERENCE-REFERENCE

Hours:  

Monday-Friday, one evening per week

One Saturday and Sunday per month

Job Purpose:

Assists the Reference Manager with the operation and supervision of the Reference Department to provide public and staff with excellent reference resources. Assists in the evaluation, acquisition, and maintenance of Library research materials and databases.

Essential Responsibilities:

1.  Assists in supervising and monitoring Reference staff to ensure the smooth operation of the department.
 

2.  Supervises and monitors workflow and operations to ensure excellent and efficient customer service.

3.   Assists in the review and selection of print reference and databases resources system-wide to ensure that the Library has a well-rounded and comprehensive selection that reflects the needs of the staff and patrons.

4.  Maintains department resources so that staff have proper tools to meet patrons needs and promote Library resources to patrons and Library staff system-wide.

5.  Coordinates with various staff to disseminate database information and training about research in order to ensure staff are well-informed when assisting patrons and promoting resources.

Job Qualifications:

Master’s Degree in Library Science

Ability to supervise, train, and motivate staff

Must possess a commitment to a high level of public service to Library customers

Must possess good judgment, analytical, and problem solving skills

Must possess excellent communication and organization skills

Ability to work effectively with other Library managers in a professional manner

Physical and Mental Requirements:

Ability to stand up to 8 hours per shift

Ability to lift a minimum of 25 lbs.

Ability to concentrate on multiple tasks simultaneously in busy atmosphere with continual interruptions

Ability to think creatively to solve problems and improve service

Ability to deal sensitively and tactfully with customers and staff

Ability to operate various types of Library equipment

Ability to use electronic hardware and software

Ability to push a full cart of books or other Library materials

Ability to bend to very low shelves or reach to very high shelves when retrieving Library materials

Ability to use a pc, word processing, and e-mail