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Russian Bi-lingual Customer Service Associate

Los Angeles, CA

                                                                

Bi-lingual Russian Customer Service Associate


  $500 DOLLARS LOYALTY BONUS!!

VXI is guided by our Values:Excellence, Integrity, Teamwork, Agility and Inventiveness.

VXI recruits excited, enthusiastic applicants who are ready to be successful!  We create a fun learning environment with plenty of career growth opportunities.  Work in an environment where you can utilize your customer service skills and experience to help customers each and every day.  Your talents and contributions will be rewarded.  Come for the job, stay for the career! 

Join Team VXI!

Overview
As a Bi-lingual Russian Customer Service Associate, you will receive inbound in-language calls regarding customer concerns relating to phone, internet and/or cable/satellite services. You must be a great listener, be empathetic, and help resolve  their issue. You will be assisting customers in crisis while offering outstanding world class customer service!


You’ll Receive

  • Competitive salary
  • Paid Training
  • Health Insurance (Medical, Dental Vision, 401K Savings)
  • Fun Work Environment
  • Abundant Advancement Opportunities
  • Biweekly Production Incentives
  • Discounted Product and Services

Essential Functions:

  • Provide exceptional customer service and resolve customer issues by responding to inbound call inquiries (billing, technical troubleshooting, account changes)
  • Effective listening skills to ensure understanding of customer needs and desired out-comes
  • Ask questions and actively listen for responses for the purpose of validating data and solving customer problems
  • Work in a fast pace, changing environment

Qualifications:

  • Proficient in English and other Language Requirements
  • High School Diploma or equivalent 1-2 years customer service and or sales experience with basic understanding of satellite TV / Internet
  • Flexible hours, including evenings, weekends, and holidays
  • Ability to type 30 WPM minimum with accuracy
  • Excellent communication skills and impeccable phone etiquette
  • Ability to Pass 7 year Background Check and Verification of US Employment Eligibility

#KRT

INFORMATION CONSENT
By completing this application form/taking this call, you give your full and voluntary consent to the Company to collect your personal data and make use of it according to business requirements including transfer of such personal data to the Company’s authorized third party affiliates in order to conduct subsequent background checks in addition to all other personal information relating to you, made known to the company thru legal channels during the course of your application. Your personal data will be kept secure and confidential in accordance with company policy and relevant law, and will be regularly updated with your assistance, and you shall have full access to your personal data and continue to enjoy all your rights in connection to such data under the law. Do you agree?
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