Training Manager

VXI Global Solutions LLC is a leading provider of business process and IT outsourcing offering comprehensive services to its clients. Headquartered in downtown Los Angeles, VXI employs over 23,000 people around the world including locations in the U.S., Central America, Europe, China and the Philippines. We are now seeking a Sr. Training Manager with an entrepreneurial spirit for our Canton location.

At VXI, we are guided by our Values of Excellence, Integrity and Teamwork.

Teamwork: Agree on a shared vision and work together for a common goal. Treat each co-worker as a customer. Value and recognize diversity. Support and encourage communication. Learn from experiences. Reinforce ideas positively. Challenge each other professionally. Provide structure and leadership. Respect each other. Practice personal and collective accountability.

Integrity: Say what needs to be said with respect. Tell the truth. Maintain honesty in every partnership. Be prepared for full disclosure. Manage expectations realistically. Practice personal and collective accountability.

Excellence: Be the best in what we do. Provide the best product and the most innovative solutions to our customers. Strive for excellence. Hire and develop the best.

Agility: We’re responsive and receptive to ever-changing markets and technologies, and possess the flexibility to scale from start-up to enterprise size challenges.

Inventiveness: We believe in the power of curiosity and experimentation, and never stop asking if things can be better.

PRIMARY RESPONSIBILITIES

Successfully coach and develop Trainers to meet performance metrics, graduation through put and post 30-60-90 day performance
Manages center training programs and staff and evaluates and delegates work assignments based on needs and scope of work
Supports call center management team with new programs throughout program lifecycle to include development, implementation, and maintenance.
Conducts trainer observations and monitors trainer and trainee performance that include trainer development plans
Monitor and evaluate training program’s effectiveness, success and ROI (return on impact) periodically and provide client feedback
Effectively provide remote support to Training teams in different location(s)
Coordinate and plan for new hire and up training classes in a fast paced environment
Build solid cross functional relationships
Ability to plan, multi-task and manage time effectively
Strong report writing and record keeping ability
Manages training calendars to maximize resources utilization
Audits and inspects documents, programs and processes required by clients
Willing and able to travel up to 25% of the time

QUALIFICATIONS

A bachelor's degree in a related area is highly preferred
A minimum of 3 years of experience in the field, preferably in a call center and with robust new hire training programs
A minimum of two years supervisory experience
Strong interpersonal and presentation skills coupled with exceptional written and verbal communication skills in a multicultural environment
Skilled in Microsoft Office products to include Word, Excel and Powerpoint
Ability to travel 25-50% of the time
Flexible with schedule to accommodate working in a 24x7 environment and international time zones.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Not included are duties and responsibilities common to all supervisory positions including the requirements to attend or conduct staff meetings, prepare status reports, make internal and outside contacts, schedule, assign and review work; promote good housekeeping; enforce safety rules, security regulations, and standards of conduct; carry out equal employment opportunity policies; and to discipline, train, develop, and review the performance of subordinates.

#KRT