Inside Sales Rep/Call Center Agent 2pm to 11pm at Spectrum Albany, NY

Spectrum is hiring! During this challenging time our communities need to be connected more than ever!

Join a Fortune 100 team now - class starts April 21st but phone / virtual interviews are being held NOW!

************SHIFT IS 2pm to 11pm****************

Our agents earn hourly base pay along with lucrative commission and incentives for a target hourly earnings of $27.99/hr. or $58,215.00 annually.

• Full-time, entry and mid-level sales role focusing on incoming customer service product and service calls in the communications and entertainment technology space. Advancement potential and additional commission bonuses.
• Inside Sales Representative: An organized, digitally savvy communicator with a competitive spirit eager to learn a variety of programs and platforms and grow. A results-driven achiever comfortable in a busy office environment.
• Benefits include paid training and time off, comprehensive health packages, retirement savings, free Spectrum services and more.


• What is the Inside Sales Representative role?
  As an Inside Sales Representative, your way with words creates a positive customer experience to help generate sales. You’ll learn how to field customer inquiries and effectively promote Spectrum’s wide variety of products and services to customers all over the country from one of our comfortable modern call centers. Transition seamlessly between engaging your customers in conversation and operating billing and requisition programs. The Representative’s purpose is clear: We want our customers to get the best value for their investment in us, and you can help them do just that. And with commission bonuses awarded for qualifying sales, you can boost your earnings to six figures here.
  
  It’s all about learning and growing
  This may be a new road for you, but the journey is all mapped out. With plenty of dedicated peer and mentor support, our fully paid training programs shape new Representatives into quick-thinking professionals. We can bring you up to speed on Spectrum’s full line of products – and our competitors’ products – in about a month, including telephone, data, wireless, and video services. As products are updated, so are you, so you can pass that knowledge on to your customers. Soon you’ll be expertly navigating the billing system, entering new agreements, and streamlining the customer signup process.
  
  12 weeks of Paid Training starts April 21st

• Week 1-6 Monday to Friday 10am to 7pm
• Week 7-12 Mon, Tues, Wed, Thurs, Fri, Sat 10 to 7pm (Sunday & Monday OFF)
• Week 13 - Shifts will be ASSIGNED most likely your shift will be 2pm to 11pm with split days off but that is subject to change

With a deliberate path to success
We know that the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, proving that career advancement is a very real and achievable goal. Peer-to-peer mentoring and regular coaching sessions ensure you feel supported and have everything you need to succeed. Get started at a Fortune 100 company and see how far you can go.

The benefits are clear
In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, paid training and time off — we offer free Spectrum products and services, education assistance, child care discounts, and a selection of other programs to help support you and your family.

What’s required to get started?
The minimum requirements for the Inside Sales Representative are:

• Ability to read, write, and speak the English language fluently in order to communicate with customers and colleagues in a clear, straightforward and professional manner
• Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
• Strong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Strong computer and consumer electronics skills
• Ability to use personal computer and appropriate software applications to include billing system and other role-related tools
• Excellent verbal and written communication skills
• Excellent organizational skills
• Ability to prioritize and organize effectively
• Ability to show judgment and initiative and to accomplish job duties
• Ability to perform job at workstation for prolonged periods of time

Education
High school diploma or equivalent

Related Work Experience
Call center sales experience, 2 years preferred

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws