Customer Service Representative Spanish

Position Name      Customer Service Representative Bilingual
Work Location      Alpharetta 30009
Position                 Work form home
Duration                3 Months
Pay Rate                $17.19/hr    

Position Summary
Servicing customer inquiries on various Debt Cancellation Benefits for major clients.

Essential Duties:
Benefits Call Center Representative will initiate benefits requests.
Calculate reimbursement for program fees at the appropriately demonstrated assigned authority level.
Acts as a Liaison between the Business/Resolution Analyst and customers.
Reviews and analyze what if any documentation is need to process benefits.
Receives moderate amount of in-bound calls.
Evaluates and answers customer inquiries of a moderately complex nature.
Processes benefits (claims) transactions while accessing multiple systems.
Tasks require some judgment and critical thinking skills.
Maintain details of customer’s inquiries and/or complaints and the actions taken to resolve their issues.

Required Skills and Experience:
Strong communication skills.
Ability to multi-task and manage time effectively.
Writes clearly, concisely and effectively.
Proficient in Microsoft Office Suites.
Committed to providing superior customer service.
Ability to work independently.