Work From Home Support Representative

Do you love helping others with outstanding customer service? Do you love working from home for a company that knows your value? Who focuses on your skillset and what you do best? Who doesn't right?????

We are currently looking for a customer service representative. As a customer service representative, you will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. 

CSR Responsibilities:

• Managing incoming calls and customer service inquiries
• Identifying and assessing customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements:

• Proven customer support experience or experience as a client service representative
• 1-3 years customer service
• 1-3 years working in a virtual environment
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree
• Team Player
• Great work ethic