Flow Cytometry Technical Application Specialist

Job Title: Application Support Specialist / Flow Cytometry

Company: CYTEK BIOSCIENCES, INC.

Department: Operations

Supervisor: Technical Support Manager

MAJOR DUTIES AND RESPONSIBILITIES:

The Cytek Application Support Specialist will be responsible for assisting Cytek internal and external customers with workflow development, optimization, and implementation of flow cytometry applications via telephone and electronic mediums. Other responsibilities include:

• Work collaboratively with Cytek customers to Develop multicolor panels and assays.
• Provide remote technical consultations to Cytek customers on the use, capabilities, and troubleshooting of Cytek products (instruments, software, and reagents). Record customer interactions and results of support sessions are shared to ensure collaborative efforts between all customer facing groups.
• Interface with Marketing, Sales, and R&D to collaborate with customers to generate relevant data and create the content for white papers, application notes, and customer presentations.
• Makes recommendations for new products and applications as well as enhancements to existing products.
• Acts as a technical resource for internal associates.
• Ensures technical knowledge transfer between all customer facing teams. Trains field-based and in-house technical applications associates as necessary.
• Approximately 5% travel.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Identifies significant scientific and clinical trends or new issues, and participates in internal escalation process. Participates in product incident report/customer complaint reporting systems.
• Develops expertise on new products and maintains a high level of expertise on legacy instruments, reagents, software and applications.
• Promotes a safe work environment, and notifies management of all observed hazardous conditions or unsafe work practices.
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EDUCATION REQUIREMENTS:

• A minimum of a BA/BS in Life Sciences, Biology, Immunology, Cell Biology, or Medical Technology. Masters or PhD preferred.
• 5 to 10 years’ experience in research or clinical flow cytometry is required. Experience in both preferred.

KEY SKILLS AND COMPETENCIES:

• Working knowledge of cell biology, thorough knowledge of flow cytometry and related applications.
• Extensive knowledge in flow cytometry instrumentation, reagents, software platforms and the competitive landscape is required. Analytical troubleshooting and problem solving skills in each of these areas.
• Technical writing experience is preferred.
• Previous experience providing onsite technical customer facing support is preferred.
• Previous technical demonstration experience in support of Sales and Marketing preferred.
• Effective interpersonal, written, and oral communication skills.
• Effective organization and planning skills.
• Demonstrated ability to operate independently and strategically to achieve individual and corporate goals.

PHYSICAL REQUIREMENTS:

Individual will be able to travel on commercial airlines, train, rental car to call upon potential and existing customers. Individual will be required to lift 25lbs without harm, be able to work in a standing position for an hour at a time.

Cytek is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, genetic information, disability status, veteran status, or any other characteristic protected by law.