JOB SUMMARY AND MISSION

This position contributes to Starbucks success by supporting technology solutions in support of technology initiatives. This role will support the design and development of technology and process solutions establishing key business capabilities around the Starbucks Stored Value Card, enabling the realization of strategic initiatives and operational improvements. While supporting new technology and existing systems, an effective systems analyst I will develop subject matter expertise and gain valuable experience by partnering with senior analysts, technical resources, and business partners in supporting and delivering meaningful technology solutions

SUMMARY OF KEY RESPONSIBILITIES

Responsibilities and essential job functions include but are not limited to the following:

• Provides 24*7 global support of critical systems. Support newly onboarded foreign markets
• Primary focus on system support, working trouble tickets and escalating to teammates according to priority and required
• Develops recommendations and coordinates issue resolution with Information Technology (IT) and outside service providers based on business unit priorities.
• Analyzes current processes, tools, system, database or APIs and makes recommendations for development, improvement or simplification.
• Develop system proficiency and builds subject matter expertise through root cause analysis.
• Coordinates and drives issue resolution within the team and cross-functionally, effectively communicating with end-users
• Creates and maintains systems documentation (e.g. Confluence/JIRA, Knowledge Base Articles)

__REQUIRED KNOWLEDGE, SKILLS AND ABILITIES 

• Knowledge of Agile methodologies and how they relate to prioritizing multiple • Ability to apply knowledge of multidisciplinary business principles and practices to support successful outcomes in projects and activities. • Basic understanding of systems development concepts. • Ability to use knowledge, sound judgment, and resourcefulness to support the design and deployment of global technology solutions. • Ability to balance multiple priorities and meet deadlines.

SUMMARY OF EXPERIENCE

1+ years of relevant experience

WHAT DOES A TYPICAL WORK DAY ENTAIL? WHAT ARE THE DAILY TASKS/RESPONSIBILITIES/DELIVERABLES?

• Answering questions and escalations and working on basic project tracking • Working with vendors to understand new features • Analyzing how many users are impacted by changes in functionality

NICE TO HAVE SKILLS:

• Some experience in retail technology • Basic understanding of agile project management • Good communication skills • Ability to be on call if needed

This team does all of the Hardware and software development for retail payments, domestic and international. Mostly a team of engineers, 5 devs, 3 QA, a product manager and a scrum master. The team does enhancements to the payment tool and is focusing on speed of service. They are updating and modifying to make them quicker.

This person will be interacting with the vendor, coordinating release dates, make sure the system is working properly, receives a lot of escalations on the business and store side. Coordination is the key to this role, semi-project management work. Communication is huge and basis analysis.

Having experience with retail technology is a huge plus. This person needs to be very organized and detail oriented, will be communication with VP level on some occasions. This person will also have a Product Manager that will help lead them along.

Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans and individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

Starbucks is about more than just a coffee; they're dedicated to employee and community growth. Starbucks even runs a program that pays for their baristas tuition to help them finish their education. That’s why when you launch your career inspired by human connection and the opportunity to become your personal best, the possibilities are endless. SCAP - Starbucks College Achievement Program