Waco Customer Service Representative - Bilingual

Provides quality service and information regarding various available products to inbound callers (both in English and Spanish).

• Answer incoming telephone calls (Both English and Spanish)

• Provide call completion and/or alternate solutions for the caller

• Deal with all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
• Provide excellent quality customer service and do everything possible to resolve matter to caller satisfaction, within client guidelines
• Adhere to Company attendance, punctuality, and meal and rest break requirements
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Work safely without presenting a threat to self or others
• Perform additional duties as required by management

Education:

High School Diploma or GED is required

Experience:

No experience necessary

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities:

• Must be fluent in Spanish and English
• Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing
• Excellent customer service experience
• Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information
• Must be able to maintain a high level of confidentiality in dealing with customer information
• Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism
• Ability to establish and maintain effective working relationships with supervising personnel and co-workers
• Ability to remain alert and ready to accept calls, even during periods of low call-volume
• Ability to project and convey a positive, concerned, and professional image to customers
• Ability to be adaptable and quickly adjust to change
• Must be able to conduct data search efficiently and effectively while working within specific time constraints
• Ability to maintain a well-organized work area
• Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours
• Concentrate and focus for extended periods of time
• Cope with high-stress and changing environment
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer: M/F/Disabled/Vet