The Client Service Specialist provides outstanding support to our customers and outside sales force with a smile and a sense of urgency. Responsibilities include: responding quickly and efficiently to supplier requests, assisting with returns, routing inbound calls, order entry, and answering general process, order status, & tracking questions. This position requires excellent communication & analytical skills, and a high attention to detail. The ideal candidate is comfortable with heavy data entry and working in a fast paced environment. We are looking for a proactive, self-motivated, task-oriented individual who is able to work independently with minimal oversight. The candidate should be a flexible and creative thinker who, along with successfully managing their administrative workload, will contribute to the customer service department by demonstrating leadership and finding ways to improve & streamline our processes.

Principal duties and tasks:

• Fast-paced environment consisting of the purchase order and price quotation entry from customers into a Windows-based database
• Analyze and remedy customer issues
• Route technical support calls to the appropriate product specialist or technical group
• Receive and respond to inbound phone calls from customers and product specialists with a sense of urgency and accuracy
• Participate in goal projects while maintaining daily workload

Qualifications:

• 4-year degree required
• Moderate proficiency with Excel, Microsoft Office, and Outlook
• Ability to type at 50 WPM
• Keyence will not sponsor applicants for work visas

Traits:

• High degree of attention to detail
• Strong sense of urgency and ability to multitask
• Ability to organize and prioritize tasks, activities, and projects for timely completion
• Analytical and problem solving skills
• Ability to identify complex problems, evaluate options based on the information supplied, and determine appropriate solutions
• Friendly, flexible and accommodating
• Communication Skills - communicate complex ideas and solutions in a simplified fashion
• Ability to establish and maintain pleasant interpersonal relationships via phone and email
• Leadership potential - ANY leadership experience is fine
• Previous Administrative or Customer Service background is beneficial

As a leading supplier of sensors, measuring systems, laser markers, microscopes, and machine vision systems worldwide, KEYENCE is at the forefront of factory automation. We strive to develop innovative and reliable products to meet the needs of our customers in every manufacturing industry.

In addition to our world-class products, KEYENCE offers a full range of services to further assist our customers. Our technically trained direct sales force is able to solve tough applications and answer technical questions about our products. We also provide fast shipping so customers can improve their processes as quickly as possible.

KEYENCE is dedicated to adding value to our customers by combining superior technology with unparalleled support.