Job

Company

Description

Salary

Skills

Benefits

Job Description

In 2021, Tatari was named one of the Hottest Ad Tech Companies by Business Insider , and one of the Best Place to Work by Inc. Magazine for the second consecutive year. Ready to jump on board this rocket ship?

Tatari is on a mission to revolutionize TV advertising. We work with some of your favorite disruptor brands-like Calm, Fiverr, OneWheel and Chime-grow their business through linear and streaming TV. We combine a sophisticated media buying platform with proprietary analytics to turn TV advertising into an automated, digital-like experience.

Our team includes founders and leaders from Google, Microsoft, Stripe, Shazam and Facebook. We are growing rapidly as we accelerate our mission to automate the complex landscape of managing and measuring television advertising. We have a long-term goal to make marketing on TV available to businesses of any size.

Description:

Assist in managing post-sales client relationships with Senior CS Managers with customized Tableau dashboards, including audit/QA of data.
Work with other Analysts for business intelligence data within the Client Services department.
Fulfill requests from media buying team, from customizing data dashboard on Tableau to fulfilling operational requirements
Manage analytics projects to deliver end-to-end solutions in media buying, including: development of KPIs; bringing new insights through the combination of datasets; and maintaining ongoing analytics datasets.
Develop methods and models to evaluate TV and Connected TV market opportunities.
Work collaboratively with the engineering team on CS technical requests, as well as cross-departmental to resolve client issues when needed.
Active learning and familiarize yourself with all-things Tatari, particularly with media buying and data measurement.
Work on ad-hoc data analysis projects, including cross client trends, dashboards, media buying, and case studies.

Requirements:

Bachelor's degree in Statistics, Math, and/or Engineering (i.e. quantitative)
1+ years of in-depth experience with Tableau.
Advanced SQL and predictive analytics.
Strong communication, presentation and listening skills--you come prepared for every meeting.
Highly organized and detail oriented, with strong follow-through in a fast-paced environment.
Bonus: Understanding of TV and digital marketing (i.e. SEM, FB).

Benefits:

Competitive salary
Equity compensation
100% coverage for you and your dependents
Unlimited PTO and sick days
Snacks, drinks, and catered lunches (when it's safe!)
Team building events (when it's safe!)
$1000 annual continued education benefit
$500 WFH reimbursement
$125 pre-tax monthly stipend to spend on whatever you want
Annual mental health awareness app reimbursement
FSA and commuter benefits
Monthly Company Wellness Day Off (During WFH)

At Tatari, we believe in the importance of cultivating teams with diverse backgrounds and offering equal opportunities to all. We strive to create a welcoming, inclusive environment where every team member feels valued and diversity is celebrated.

#LI-HYBRID

This job was posted on Mon May 30 2022 and expired on Sun Jun 19 2022.

Tasks

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Refer unresolved customer grievances to designated departments for further investigation.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Solicit sales of new or additional services or products.

Order tests that could determine the causes of product malfunctions.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Persuasion - Persuading others to change their minds or behavior.

Service Orientation - Actively looking for ways to help people.

Knowledge

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Find out how you match this company

Tatari

Paper & Print Manufacturers & Advertising / PR Agencies & Consumer Research Firms

Summary

Tatari is the leading technology platform for utilizing data and analytics to measure and buy ads across linear and connected TV. We understand the complexities that come with getting starting in TV advertising and we give brand marketers the transparency and ability optimize just like they would with a digital campaign. The Tatari Dashboard utilizes a proprietary data science methodology to show the true value of an ad campaign which helps brands better attribute their sales and efficiently allocate their advertising.

Company - Private

Small

Multiple locations

Paper & Print Manufacturers, Advertising / PR Agencies, Consumer Research Firms

2016

Company Details

More jobs at this company

Client Services Analyst Interview Questions & Answers

How do you prioritize tasks when dealing with multiple clients?

Answer

I prioritize tasks based on urgency and importance, ensuring that I meet deadlines and address critical client needs first.

How do you handle difficult or demanding clients?

How do you ensure effective communication with clients?

About the Client Services Analyst role

Customer Service Client Services Analyst

As Client Services Analysts, we are responsible for responding to client demands in a timely and professional manner. We learn and become efficient at project processing, including coordination, multi-tasking, and comprehension of instructions. We collaborate with client engagement and sales to facilitate the delivery of company products. Coordinating sale distribution is also a part of our duty. We offer excellent customer service and education. Working as Client Services Analysts, we are responsible for quickly resolving client difficulties. We assist in tracking customer preferences to determine the focus of sales efforts. We keep track and analyze client satisfaction patterns. Finally, we maintain long-term, beneficial client connections.

Core tasks: