Manager, Research Applications and Technology Support

This position is responsible for providing leadership on strategic information technology with a focus on key initiatives related to clinical research informatics, high performance computing (HPC), and administrative research applications. The role will be charged with cultivating relationships throughout OHSU with business units and stakeholder groups and is a key voice in articulating the research needs of the research community.

The position will support the Schools of Medicine, Pharmacy, Nursing, Dentistry, and Public Health working with all levels of the organization, including Vice Presidents, Administrators, Department Directors, Managers, Faculty and Staff and specifically with the CRIO, CHIO, RDA Directors, and Director of Computational Biology. This position may also work with vendors on design, development and implementation of applications and systems on multiple technical platforms. A sample of technologies the teams use consist of RHEL, Linux, Slurm, Isilon, Lustre, Ceph, MS SQL server, Oracle, Visual Studio, GitHub, Globus, Huron Research Applications and other custom applications.

The position will provide excellent customer service in achieving the following objectives: (1) ensure complex systems support for current users and future operations, (2) evaluate processes, user requirements, and system functionality to assist in the selection and implementation of complex systems, and (3) organize, monitor, and deliver information technology solutions according to project schedule, often through teams that do not report directly to them. In addition, will work with members of the research mission to ensure provided services are meeting current and future needs.

Technology and application management:

• Responsible for defining and continuously improving the research technology direction for OHSU. Includes establishing processes for input, building consensus, communicating direction, and leading technology initiatives for diverse numbers of stakeholders.

• Responsible for establishing IT capacity planning to ensure adequate technology infrastructure to meet OHSU research needs. Anticipates technical infrastructure and systems issues and identifies solution. Oversees metrics and measurements function for division to support tactical and long-range decision making.

• Responsible for defining engineering and technical standards as well as best practice processes in support of OHSU’s research technologies and applications.

• Oversees implementation and maintenance processes. Develops and communicates design alternatives and recommended solutions.

• Evaluates vendor hardware, software, and network infrastructure requirements.

Governance and Strategic Planning:

• Develops governance processes to prioritize, align, and execute on research-related information technology and informatics solutions.

• Participates in the development of short and long-range strategic information systems plans with competing and shifting priorities and interdependencies to optimize resource and budget allocations.

• Acts as key representative of research within ITG, througout OHSU, and external to the organization.

Team leadership and management:

• Provides supervision and mentoring to employees within work units.

• Ensures collective groups works in a unified, collaborative, cohesive direction consistent with OHSU and ITG’s goals.

Financial and vendor management:

• Prepares and monitors capital and operational budgets for assigned departments and projects.

• Manages critical vendor relationships.

Education:

Bachelor’s degree in computer science, information technology, or related field with experience in IT.

Experience:

• Minimum of five years of progressively responsible management positions in information technology.

• Minimum 2 years' experience managing an IT development and support team with complex applications and technologies in an enterprise environment with substantial cybersecurity requirements.

• 10 years' experience in a complex technology environment, including hands-on experience in project management, process improvement initiatives, budgeting and financial reporting.

• Proven experience in the successful delivery of complex IT projects in the areas of systems administration, research computing, high-performance computing, and applications development.

• Experience addressing regulatory compliance requirements such as HIPAA and Accessibility.

• Evidence of a proven track record of establishing effective working relationships, and building trust to accomplish work within an academic healthcare setting that includes a wide array of individuals, groups, policies, and processes.

Job Related Knowledge, Skills and Abilities (Competencies):

• Broad range of knowledge of applications and vendors pertaining to design, development, and support of research and high-performance computing technologies.

• Effective leadership of highly skilled technical personnel in overseeing the development and implementation of applications.

• Ability to operate in a highly stressful environment, demonstrating good judgment and creative/original thinking to address the demands of the business.

• Skilled in vendor contract negotiation.

• Ability to influence, motivate and provide clear direction.

• Skilled in overseeing multiple projects with budget responsibilities.

• Demonstrated skill in managing operational and capital budgets.

• Significant organizational and management skills, specifically within a large organization.

• IT project/program management experience to successfully manage small and large-scale applications projects

• Must have excellent communication, analytical and organizational skills: both verbal and written.

• Ability to use tact and diplomacy to maintain effective working relationships.

• Ability to work independently, and as part of a team, while being collaborative in resolving problems.

• Must have demonstrated excellent customer service skills both on the phone and in person.

• Must have a thorough understanding of industry standard principles of project management such as those defined in the Project Management Body of Knowledge (published by Project Management Institute).

• Must have knowledge of complex applications and systems.

Please note: Effective Oct. 18, 2021, all OHSU employees are required to be fully vaccinated against COVID-19 unless they have an approved medical or religious exception. If you are hired by OHSU after Oct. 18, you will need to be fully vaccinated (or obtain an approved exception) prior to starting work, and need to provide proof of vaccination (or approved exception) within 10 days of starting work.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or [email protected].

As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.

Recruitment ID: 2022-20753

External Company URL: dturner

Street: Downtown

Job Type: Unclassified Administrative

Posting Department: Information Technology Group (ITG)

Posting Pay: Salary Commensurate with Education and Experience

Posting FTE: 1.00

Posting Schedule: Monday-Friday

Posting Hours: 8am-5pm

HR Mission: Central Services

Drug Testable: No

Department Overview:

This position is responsible for providing leadership on strategic information technology with a focus on key initiatives related to clinical research informatics, high performance computing (HPC), and administrative research applications. The role will be charged with cultivating relationships throughout OHSU with business units and stakeholder groups and is a key voice in articulating the research needs of the research community.

The position will support the Schools of Medicine, Pharmacy, Nursing, Dentistry, and Public Health working with all levels of the organization, including Vice Presidents, Administrators, Department Directors, Managers, Faculty and Staff and specifically with the CRIO, CHIO, RDA Directors, and Director of Computational Biology. This position may also work with vendors on design, development and implementation of applications and systems on multiple technical platforms. A sample of technologies the teams use consist of RHEL, Linux, Slurm, Isilon, Lustre, Ceph, MS SQL server, Oracle, Visual Studio, GitHub, Globus, Huron Research Applications and other custom applications.

The position will provide excellent customer service in achieving the following objectives: (1) ensure complex systems support for current users and future operations, (2) evaluate processes, user requirements, and system functionality to assist in the selection and implementation of complex systems, and (3) organize, monitor, and deliver information technology solutions according to project schedule, often through teams that do not report directly to them. In addition, will work with members of the research mission to ensure provided services are meeting current and future needs.

Function/Duties of Position:

Technology and application management:

• Responsible for defining and continuously improving the research technology direction for OHSU. Includes establishing processes for input, building consensus, communicating direction, and leading technology initiatives for diverse numbers of stakeholders.

• Responsible for establishing IT capacity planning to ensure adequate technology infrastructure to meet OHSU research needs. Anticipates technical infrastructure and systems issues and identifies solution. Oversees metrics and measurements function for division to support tactical and long-range decision making.

• Responsible for defining engineering and technical standards as well as best practice processes in support of OHSU’s research technologies and applications.

• Oversees implementation and maintenance processes. Develops and communicates design alternatives and recommended solutions.

• Evaluates vendor hardware, software, and network infrastructure requirements.

Governance and Strategic Planning:

• Develops governance processes to prioritize, align, and execute on research-related information technology and informatics solutions.

• Participates in the development of short and long-range strategic information systems plans with competing and shifting priorities and interdependencies to optimize resource and budget allocations.

• Acts as key representative of research within ITG, througout OHSU, and external to the organization.

Team leadership and management:

• Provides supervision and mentoring to employees within work units.

• Ensures collective groups works in a unified, collaborative, cohesive direction consistent with OHSU and ITG’s goals.

Financial and vendor management:

• Prepares and monitors capital and operational budgets for assigned departments and projects.

• Manages critical vendor relationships.

Required Qualifications:

Education:

Bachelor’s degree in computer science, information technology, or related field with experience in IT.

Experience:

• Minimum of five years of progressively responsible management positions in information technology.

• Minimum 2 years' experience managing an IT development and support team with complex applications and technologies in an enterprise environment with substantial cybersecurity requirements.

• 10 years' experience in a complex technology environment, including hands-on experience in project management, process improvement initiatives, budgeting and financial reporting.

• Proven experience in the successful delivery of complex IT projects in the areas of systems administration, research computing, high-performance computing, and applications development.

• Experience addressing regulatory compliance requirements such as HIPAA and Accessibility.

• Evidence of a proven track record of establishing effective working relationships, and building trust to accomplish work within an academic healthcare setting that includes a wide array of individuals, groups, policies, and processes.

Job Related Knowledge, Skills and Abilities (Competencies):

• Broad range of knowledge of applications and vendors pertaining to design, development, and support of research and high-performance computing technologies.

• Effective leadership of highly skilled technical personnel in overseeing the development and implementation of applications.

• Ability to operate in a highly stressful environment, demonstrating good judgment and creative/original thinking to address the demands of the business.

• Skilled in vendor contract negotiation.

• Ability to influence, motivate and provide clear direction.

• Skilled in overseeing multiple projects with budget responsibilities.

• Demonstrated skill in managing operational and capital budgets.

• Significant organizational and management skills, specifically within a large organization.

• IT project/program management experience to successfully manage small and large-scale applications projects

• Must have excellent communication, analytical and organizational skills: both verbal and written.

• Ability to use tact and diplomacy to maintain effective working relationships.

• Ability to work independently, and as part of a team, while being collaborative in resolving problems.

• Must have demonstrated excellent customer service skills both on the phone and in person.

• Must have a thorough understanding of industry standard principles of project management such as those defined in the Project Management Body of Knowledge (published by Project Management Institute).

• Must have knowledge of complex applications and systems.

AAEO Language: Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or [email protected].

As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.