Account Services Representative

Job Description

Position Summary:

The Account Services Representative position is responsible for executing and overseeing all order management for a specific customer base, from initial receipt of customer purchase order until the customer is satisfied with the delivery of their order.

The Account Services Rep position will be the primary customer contact and is responsible for assuring the customer receives excellent service in addition to acting with Management as the internal interface for all customer post sales activity.

Order Management - Responsibilities

• Process customer purchase orders with 100% accuracy to include pricing, discounts terms and logistics.

• Work with credit department to systematically set up all new customers and perform Account Setup documentation per procedure.

• Contact customers to coordinate ship dates and product availability.

• Prepare and coordinate various sales reports regarding shipping, bookings, open orders, back orders, forward orders and any related sales activities.

• Resolve, with accounting, any invoice/credit issues.

• Coordinate customer returns via RMA.

• Provide back up customer service for all ASR’S.

• Develop and maintain positive customer relations with both external and internal customers and staff.

• Maintain an excellent understanding of CamelBak product and effectively communicate with regards to all product inquiries and questions

• Effectively present information and respond to questions from management and team members.

• Attend internal and external meetings as requested.

• Demonstrate initiative and problem-solving skills.

Competencies

• Highly Organized

• Efficient

• Effective communication skills

• Confidence with International communication

Job Requirements:

Previous experience with inside sales or customer service. Experience working with government / military entities and / or international customers a plus!

Knowledge:

• Customer service experience

• Knowledge of ERP systems

• Excellent competency with Microsoft Suite

• Extensive knowledge of Microsoft Suite

Degree/Certificates:

AA degree or BA

Job Experience :

Minimum 2 years’ experience in account services

Working Conditions:

As indicated by responsibilities; ability to handle multiple priorities

Physical Endurance:

Computer terminal use minimum 6 hours per day.

Environment:

Standard Office. Potential domestic travel.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled

At this time, Vista Outdoor is closely monitoring the developments on the Occupational Safety and Health Administration (OSHA) COVID-19 workplace rule regarding COVID-19 vaccination or testing. You will not be asked any questions regarding these items during application.