Loss Prevention Security Specialist- SHOPPERS Food

Job Description

Job Title

LP Security Specialist (Store)

Job Code

000679

Reports To

Manager Loss Prevention

FLSA Status

Non Exempt

Department

Store Operations

Effective Date

December 2007

Purpose

Prevents loss and control shrink by performing loss prevention related activities and monitoring loss prevention company policies and programs throughout the store. Deters, detects and apprehends those individuals committing thefts or other crimes against the Company at store level. Assists in other areas related to Loss Prevention as required by their Loss Prevention Manager.   Provides a safe and secure store environment for the Company’s customers, associates, and vendors.

Job Responsibilities and Accountabilities

• Monitors the checkout area of the store for consumer fraud, associate dishonesty and compliance with proper cash handling and cash register policies and procedures
• Follows up on front-end exception report transactions as directed by the Loss Prevention Manager
• Observes customers throughout the store to monitor shrink control, safety and customer service
• Apprehends shoplifters in accordance with state and local laws and company policy
• Cooperates with and responds to requests by police departments, courts and other public agencies under the direction of Loss Prevention and/or Corporate Council
• Monitors the receiving area of the store and conducts delivery audits to detect vendor fraud, associate dishonesty and compliance with proper receiving policies and procedures
• Assists management in the performance of loss prevention related inspections
• Responds to Electronic Article Surveillance alarms
• Maintains the equipment related to loss prevention and physical security (e.g. the CCTV equipment, which is located in the ceilings and throughout the store, the electronic article surveillance equipment located at the entry/exits and check stands, and the store’s intrusion alarm system)
• Conducts store inspections/audits ensuring compliance to all policies related to shrink control and physical security
• Documents all violations and advises store management and the Loss Prevention Manager
• Conducts internal and vendor investigations at the direction of the Loss Prevention Manager
• Participates in the store’s Safety Committee
• Reports all incidents of unsafe associate conduct to store management and the Loss Prevention Manager
• Reports all unsafe conditions to store management and the Loss Prevention Manager and takes immediate remedial action whenever an eminent safety hazard is present
• Reports any deficiencies in basic food safety standards to store management and the Loss Prevention Manager and takes immediate remedial action whenever freshness or quality standards are not met
• Communicates with Management on all loss prevention issues
• Trains associates on loss prevention programs or policies as directed by the Loss Prevention Manager
• Develops trust, credibility and rapport with store management and store associates
• Develops and maintain a good working relationship with local police, other law enforcement agencies and court personnel
• Compiles, submits, and communicates routine statistical data to the Division Loss Prevention office as required

Scope

Number of Associates Supervised:     Directly:    Indirectly:

Financial scope

Job Requirements

Relevant Experience, Education, Certification, Knowledge, Skills and Abilities

·         Preferred 20 years of age or older

·         Must have a High School education or equivalent, college degree preferred

·         Subject to a criminal background check, must not have any felony convictions or other convictions relating, in any way to work which must be performed under this job description, including, but not limited to, sexual misconduct, inappropriate activity with a minor, theft, embezzlement, violence or other factors that might endanger the Company, its associates, customers, reputation, or assets

·         Ability to read, understand and interpret signs, shelf labels and date codes

·         Ability to follow written and verbal instruction

·         Ability to perform simple mathematical calculations such as addition, subtraction, multiplication, and division in order to compile, submit, and communicate routine statistical data to the Division Loss Prevention office as required

·         Ability to cooperate and work as a part of a team

·         Ability to learn, understand and apply the information contained in company manuals, loss prevention policies and practices and apply them to store operations

·         Ability to handle confrontational situations and respond quickly to incidents as they occur

·         Must possess basic computer skills necessary to send and receive emails, their attachments, and access computer generated reports

·         Night and weekend work is required

Physical Environment

·         Most work is conducted in a normal retail setting containing a sales floor, departmental shops, offices and backrooms

·         May occasionally be exposed to temperatures of approximately -20 Fahrenheit, 28 Fahrenheit, and 35 Fahrenheit, while working in freezers, coolers and display cases; temperatures of approximately 150 Fahrenheit in hot cases

·         Requires frequent walking and standing, ability to reach, lift, stack and maneuver objects of varying dimensions and weights up to approximately 55 lbs.

·         May be required to work outdoors when conducting an internal or external surveillance

·         May be exposed to heights, dust/and or airborne particles and limited space areas

·         May be required to travel between store locations

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.