Senior Site Reliability Engineer

At Safran Passenger Innovations, we focus on maximizing the Passenger Experience, to make flying fun! As an innovative Inflight research and development company we design, engineer, manufacture, sell and support world-class In-Flight Entertainment solutions. Our products are constantly evolving, solving complex media distribution, playback and connectivity problems in a demanding environment.

We are proud to be utilized by many of the premier air carriers so step aboard and help us by creating connected inflight experiences for today and the future! The Senior Site Reliability Egineer can expect to work with complex software applications on a variety of networked and embedded platforms. They will have the opportunity to work on a broad range of software products globally, hosted in a private data center as well as in the cloud (AWS-Azure). This role serves as the focal point for the success of our enterprise-class SaaS service offerings across the company.

This role is a critical function that ensures continuity of the company’s SaaS Services to prevent any significant disruption of normal operations of our enterprise service offerings and operates 24/7/365 days a year. The successful candidate will increase overall confidence in the services that are being delivered and ensure proper communication to the company’s customers during any disruption of normal operations. The primary objective of this role is to oversee and ensure critical applications and services provided are available and working as expected for customers, while the secondary objective is to develop and improve existing service monitoring tools through additional integrations, automation and collaboration.

A successful candidate will have experience with various version control systems, build tools and cloud automation tools. This individual will work closely with product development and content delivery teams. This role offers an exciting opportunity to work on complex issues where analysis of data requires an in-depth evaluation across multiple technology domains. Duties and Responsibilities: An acute ability to investigate and resolve customer complaints and inquiries A passion for Root Cause Analysis (RCA) Work per escalation, notification, and incident practices to meet or exceed SLA’s Build and maintain tools for builds, deployment, monitoring, and engineering Automate and streamline our operations and processes Work with a wide range of systems, processes and technologies to own and solve problems from end-to-end Able to work independently with limited guidance (except in complex and non-routine situations) Troubleshoot and resolve issues in our dev, test, and production environments Engage and participate in software development, including planning, retrospectives, continuous improvement Work in a highly collaborative team environment Identify ways to improve processes and software to make them more reliable and champion them through to completion Perform other job-related duties as assigned Requirements Bachelor’s Degree or higher in Computer Science, Engineering, AWS Certifications or equivalent work experience Demonstrate competency with AWS/Azure/VM-Ware technologies Experience with docker containers and container orchestration platforms 6+ years of experience working as a Site Reliability Engineer/DevOps in a software engineering or cloud technology capacity 4+ years of experience with Linux and some Windows environments and languages (Bash, Powershell, Ansible, C++ and Python) Solid understanding of Web Server technologies Apache, NGINX, IIS Understanding of cloud-based CI/CD pipelines (AWS) and DevOps practices. Experience with CM Tools such as SVN, Artifactory, Puppet, Ansible, Chef, Kubernetes, SaltStack, Kafka or an equivalent Experience with software build tools and continuous integration tools (Jenkins, TeamCity) 2+ years of professional experience with using version control systems (SVN, GIT, Bitbucket, GitLabs, GitHub, etc.), including branching and merging strategies Experience with engineering systems Preferred experience with security testing at scale by building and implementing static and dynamic analysis tools, integrating security into CI/CD workflows for everyday deployments Preferred 2+ years of experience working in a security role handling on premise and cloud infrastructures Preferred strong understanding of automation tools