Call Center Customer Service Associate - Excellent Benefit

Call center Customer Service Associate at International Airline company – Now Hiring!

Paid Classroom Training Provided, Japanese/ English Bilingual is a big plus. Must be flexible to work in any shift during the below schedule. $16.00 - $17.50/hr./Great Benefit!

Shift Schedule:

Full-Time: 8hours/day, 5days/week including Weekends and Holidays;

Monday – Sunday: 5:00am – 6:00pm

Requirements of the Call Center Customer Service Associate:

• Bilingual in Japanese/English is a big plus
• Airline, travel, and related industry experience preferred but not required
• Customer service experience, call center experience is a plus
• Exceptional communication and customer service skills
• Proficient in MS Office, and ability to learn new computer software
• Ability to work independently in a fast-paced environment, while effectively managing multiple tasks
• Good phone manner and problem solver
• Detail-oriented, organized, and strong with numbers

Responsibilities of the Call Center Customer Service Associate:

• Offers the highest level of customer service over the phone
• Provides customers with information regarding flights, fares, destinations, special offers, and other travel products
• Provide timely resolution to customer inquiries, including any concerns, or issues to ensure customer satisfaction
• Use the in-house system to make new flight reservations or to modify existing reservations
• Accurately obtain documents and confirm customer’s personal information for the books
• Proactively explore and anticipate customer’s future needs
• General administrative duties: preparing reports, filing, etc. as needed
• Other related duties and administrative duties

Employment Type: Direct Hire

Airline, Aviation, Travel, Retail, Airfare, Ticketing, Call Center, Customer Service, Japanese Bilingual, Customer Support