Customer Service Representative

Customer Service Representative
Location: Monroe Township, NJ 08831
Pay Rate: $15.00 – 17.75 an hour
24 month contract to start out

Summary:

• Provide Nuclear Medicine customers with exceptional customer service
• Perform all responsibilities associated with answering incoming calls, processing orders, returns, handling product inquiries and addressing general customer inquiries and complaints.
• Required to have the ability to work from home remotely during emergencies and/or inclement weather. Computer and phone equipment will be provided by the company

Responsibilities:

• Process US and International orders received via phone, FAX, EDI, WEB or other delivery method from customers and Nuclear Medicine sales representatives.
• Determine inventory availability and plan and coordinate product shipments based on customer priority and urgency.
• Respond to a wide variety of customer inquiries ranging from simple to complex including requests for order status information on orders.
• Research, resolve, and track customer issues regarding services failures, disputed invoices, etc.
• Process returns, credits, debits and adjustments.
•  Inform Nuclear Medicine sales team(s), of important issues affecting their accounts (credit holds, limited product availability, etc.)
• Coordinate paperwork and workflow associated with customer orders, special requests, and exceptions.
• Follow established policies and procedures in compliance with cGMP requirements.
• Maintain knowledge of Nuclear Medicine products.
• Assist with pricing and contract activities as needed.
• Partner with the Business Support Coordinator on all activities relating to Nuclear Medicine.
• Schedule and maintain CardioGen generators reports and customer master lists.
• Obtain and verify customers Radioactive Material License (RAM) are valid in order to ship Nuclear Medicine products.
• Coordinate CardioGen and accessory shipments with the appropriate warehouse.
• Responsible for processing credit and debit memos related to rental agreements, service calls, repairs and warranties.
• Coordinate with Technical Associates regarding standing orders, special requests and complete monthly commentary.

Requirements:

• High School Diploma required, College Degree preferred
• Excellent communication skills and the ability to interact effectively via telephone or through other electronic communication methods
• 2-3 year’s customer service experience in the pharmaceutical industry
• Previous Nuclear Medicine Customer Service experience a plus
• Knowledge of SAP preferred