Client Service Representative

Who we are: From our inception in1836, when Stephen Holland and Frederick Sherry began as woolen merchants in London’s Golden Square, Holland & Sherry has specialized in the finest textiles for the apparel industry. In 1998, Holland & Sherry Interiors was born out of this legacy. Taking inspiration from these traditional apparel fabrics, our interiors textiles have a transitional quality suited for all aspects of the decorated room. With wool, our most celebrated natural fiber, we have pushed the boundaries of design and performance to create a collection defined by excellence and rooted in heritage. In addition to fabrics, Holland & Sherry has developed collections which range across product categories from custom embroidery, rugs, wallcovering and trim, to leather, hardware and lighting. Every item we produce reflects our core values of quality and craftsmanship, in keeping with what Holland & Sherry started180 years ago. Our growing company is seeking a Client Services Representative for our Owings Mills office. Our new team member must be a self-starter, highly motivated and capable of working efficiently on an individual level as well as on a team. Our company is rapidly expanding, creating exciting new opportunities for career growth

Description

• Provides a thoughtful customer service experience to clients throughout the ordering process via email and phone • Generates quotes, perform stock checks, place orders, and advise tracking

• Collaborates with the sales team and other departments to ensure client’s needs are met and their overall experience exceeds expectations

• Reviews sales reports regularly to monitor the timely completion of client’s orders

• Manages client’s expectations and provide solutions while adhering to our company’s policies and procedures

• Provides administrative support to the team in the office

Qualified candidates will have the demonstrated ability to be organized, punctual, and personable while working in a fast-paced/deadline driven environment. We are looking for someone who is polished, professional and delivers excellent customer service to our clients. An eagerness to learn and excellent attention to detail will take you far in this company. Excellent verbal and written communication skills are a must.

General Requirements

• Associate’s Degree or equivalent job experience

• 2-3 years experience in a customer service role and/or office setting

• Polished phone and email etiquette

• Proven experience learning a wide array of software programs

• High proficiency in the Microsoft Office suite (including Excel, Outlook, and Word) with an inclination to learn CRM systems specific to Holland & Sherry

• Interior Design industry background is helpful but not required

Why this is a great opportunity

Holland & Sherry is an industry leader, and we have grown steadily every year we’ve been in business. Our worldwide team is made up of smart, dedicated, interesting people who make terrific coworkers. We offer a competitive starting salary, an outstanding benefits package including PTO, medical, dental, and vision insurance, short- & long-term disability, and of course 401(k) with match and stock. An offer of employment will be contingent on the applicant successfully passing a background check. Holland & Sherry is an EEO Employer. 

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