Customer Service Representative 2

We work as an extension of your team to deliver strategic, creative solutions with the heft of a large agency, yet the speed and agility of passionate specialists.

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support.

Qualifications

• High school diploma, general education degree or equivalent.

• Ability to stay calm when customers are stressed or upset.

• Comfortable using computers.

• Experience working with customer support.

Bonus Points:

Disability Insurance

Health Insurance

Flexible Spending Account

Let's create your dream career and make an impact together! Apply today.

Compensation: $38600 - $45800

Type job: Full time