Customer Service Representative

Amtouch Dental Supply is currently seeking a Customer Service Representative to join our sales team in Valencia, CA. This position will report to the Sr. Sales Operations Manager, Head of Sales & Marketing, and will be responsible for prospecting potential clients through a high volume of outbound/ inbound calls, emails, and e-commerce orders. The ideal candidate will be responsible for meeting goals and self-motivated with the ability to connect on a personal and professional level with customers. The candidate will be a brand ambassador with the goal of establishing long-term client relationships and contributing to the overall growth and success of the Amtouch brand. Responsibilities:
· Reaching out to new accounts by planning and organizing daily work schedules, obtaining orders, informing customers about deals and promotions as well as servicing existing accounts.
· Focusing on sales outreach by studying existing and potential volume of dental offices.
· Submit orders by referring to pricing, promotions, and product literature.
· Ensure accuracy of customer and account information.
· Communicate across departments to ensure customer satisfaction.
· Resolve customer complaints and communicate issues to management.
· Contribute to overall team and individual territory success.
· Grow territory by prospecting new potential customers via telephone.
· Responding to emails in a timely manner and answering inbound calls to enhance a customer’s experience.
· Creating quotes for customers to provide them with accurate and competitive pricing as well as showing them their savings.
· Going through data reports and notifying customers of any back ordered items and assisting them with switching out products, as necessary. Qualifications:
· The ideal candidate will possess a 4-year degree or a minimum of 2 years experience in business-to-business sales or equivalent.
· General computer proficiency including knowledge of MS Office is required.
· Ability to solve practical problems and resolve customer issues.
· Ability to interpret a variety of instructions in various written and oral formats.
· Knowledge of Dental Industry sales is a plus. Amtouch is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information, or membership in any other legally protected category.