Install Coordinator/Dispatch

One Hour Heating & Air Conditioning, an affiliate of Authority Brands, LLC is the premier heating and cooling specialists in the Sacramento, CA area. We are seeking an energetic Dispatcher / Install Coordinator who is a self-motivated individual with a great work ethic and a personality that is focused on customer satisfaction while taking inbound and outbound calls in addition to doing some dispatch of service calls to ensure maximum scheduling efficiency.   Responsibilities: 

• Make outbound calls to current customer to any install issues. Take inbound calls
• Makes every effort to compress call scheduling effectively maximizing productivity and revenue. 
• Notifies clients ahead of time without fail if the installer is not going to arrive at their home within the scheduled time window. 
• Re-schedules appointment times at client’s convenience as necessary. 
• Shares responsibility to ensure that all installers arrive at their designated appointments on time. 
• Enters equipment type and age information for systems into SuccessWare to keep accurate client location data and for generating future sales leads on older equipment. 
• Responsible for data entry for revenue tracking. 
• Efficiently write up jobs for installation. 
• Enters important information into Successware from paperwork that comes back from the field. 
• Enter installers arrival/departure time. 
• Follow up and schedule preventative maintenance service appointments. 
• Review completes service work orders for accuracy
• Maintain the service technician schedules and dispatch technicians as service calls are completed. 
• Schedule technician return trips with customers to complete jobs after arrival of parts. 
• Maintain on call schedule for service technician and after-hours

Qualifications: 

• High School Diploma or equivalent required. 
• Prior customer service experience preferred. 
• Must have good computer software skills. 
• Excellent verbal and telephone communication skills. 

 We offer GREAT benefits, including a 401K with company match, company vehicle, training, room for advancement, and great earning potential. One Hour Heating & Air Conditioning conducts drug screens and background checks on applicants who accept employment offers.   One Hour Air Conditioning and Heating is an Equal Opportunity Employer

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits.  All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.