Customer Service Representative

Citi is hiring Customer Service Representatives in Jacksonville, FL!

Training classes are starting soon, $1500 bonus for new hires who start between August 1st- October 31st, apply today!

We Offer:

• An industry-competitive compensation starting at $20/hour!
• Train onsite then work from home!
• Day 1 Benefits!
• Medical, Dental and Vision Insurance
• 401(k)
• Tuition Reimbursement and more!

The Service Rep 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.

Responsibilities:

• Assist with evaluating and resolving service inquiries from clients across different platforms
• Effectively use various computer systems to complete assigned tasks and address account inquiries
• Develop and maintain working knowledge of specific groups of Citi products and services
• Analyze and identify potential risks and identify solutions that meet client needs
• Complete assigned tasks in an accurate and efficient manner
• Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
• Fulfill the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

·      High School Diploma or GED

·      1-3 years’ experience in a related role

·      Must be proficient in Microsoft Office and Windows Operating Systems

·      Demonstrated experience solving customer service inquiries

·      Effective verbal and written communication skills

·      Ability to work in a fast pace environment

·      Excellent technical and data entry skills, including the utilization of a 10-key touchpad

·      Proven ability to navigate multiple systems and customer service platforms concurrently

About Us:

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than halfway.