Urgent Need: Customer Service Representative - ONSITE

Position: Customer Service Representative
Location: Court St #2, Belmont, NY 14813, United States
Pay Rate: $16.80/hour
Work Schedule: Monday - Friday (2 weeks remote for the training, after 2 weeks, you will be working ONSITE)
Contract Duration: 6 months (Temp to Perm)

Job Responsibilities:

• Conducts face-to-face and/or virtual (telephonic) outreach and enrollment services including education on managed care options and public health programs to clients at LDSS/HRA offices
• Assists clients with the enrollment/disenrollment process
• Interfaces with HRA or LDSS county staff and maintains professional and positive relationships with all HRA, LDSS staff, community groups, and clients
• Conducts appointments to assist CYES Program eligible consumers complete their Medicaid application
• Conducts phone outreach to assist consumers with plan enrollment
• May conducts shadowing / training activities with new hires
• May receive, sort, and process enrollment/transfer and disenrollment forms
• May review enrollment forms for accuracy and completeness

May be assigned one or more of the following processing tasks:

1. Data Entry/Data Entry QC
2. UAS
3. RL
4. Manual Notice production
5. Exemption and Exclusion
6. HPA/SPU
7. Certified Application Counselor (CAC)

• Maintains updated knowledge of the New York Medicaid Choice Project
• Raises issues of concern and/or problems to the Outreach operations Supervisor and/or Manager
• Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
• Performs other duties as may be assigned by Management

Requirements:

• Bilingual (Spanish/English)
• High School Diploma/GED
• At least a year of experience in customer service
• Flexible to work remotely and onsite (in office)
• Need to have own computer. It must be a laptop or desktop computer. NO tablets or phones will work for training or for the actual position
• Must have Windows 10 installed on laptop/desktop computer
• High-speed internet connection along with a private workstation at home
• Own personal smart phone (ex. Samsung, iPhone)
• Willing to travel to other sites in the county if needed