Contact Tracing Specialist

Job Title:

Contact Tracing Specialist

CBA Classification:

Term based position

Reports To:

Senior Manager of Health and Social Services

FLSA:

Non- Exempt

Department/Program:

Department of Health and Human Services

Union Position:

No

Hours:

5 days per week, 9:00 AM – 5:00 PM, though hours may vary

Employee Type:

Temporary, Full-Time

CASA Location:

Varies, some work may be accomplished virtually, some office hours required at CASA Multi-Cultural Center in Langley Park, MD

CASA DE MARYLAND & CASA IN ACTION SYNOPSIS:

CASA’s mission is to create a more just society by building power and improving the quality of life in low-income immigrant communities. Our vision is a future with diverse and thriving communities living free from discrimination and fear, working together with mutual respect to achieve full human rights for all. CASA de Maryland has created a separate affiliate to expand the tools we have available to serve the immigrant community. CASA in Action is a separate, but related, nonprofit organization that is exempt from federal income tax under section 501(c)(4) of the Internal Revenue Code. Although CASA de Maryland and CASA in Action share a common goal of supporting immigrants and low-income people in Maryland and adjacent communities, CASA de Maryland and CASA in Action are separate organizations. Each is a separate nonprofit corporation with its own board of directors. A set of employees at the two organizations, including the person filling this position, shares their time between the two organizations. This has no effect on salary or benefits.

DEPARTMENT SYNOPSIS:

The Health and Human Services Department responds to the needs of working class Latinos and other immigrants and their families. To include: Health and Social Services, Legal, and Immigrant Integration Programs.

POSITION SUMMARY:

The Contact Tracing Specialist is an important frontline position, helping to contain the spread of COVID-19 throughout the community. Working closely and in partnership with Local Departments of Health, the selected individual will work with COVID positive community members to develop a comprehensive list of contacts made by the individual subsequent to infection and reach out to these individuals to provide necessary testing, health, education and social service navigation support. CASA seeks a professional, bilingual (Spanish/English), and friendly candidate with excellent customer service skills and experience engaging the Latino and immigrant community.

ESSENTIAL RESPONSIBILITIES:

• Conducting interviews in a professional manner, using emotional intelligence to include understanding social, language and cultural proficiency.

• Collecting and recording accurate information using Customer Relationship Management (CRM) software.

• Calling newly diagnosed patients to trace individuals they had contact with and determining exposure.

• Interviewing traced contacts, assessing symptoms, and referring them for testing.

• Providing contacts with critical information on isolation and quarantine procedures.

• Collaborating with designated local authorities in supporting the isolation and quarantine of individuals.

• Maintaining ongoing virtual communication to monitor symptoms.

• Facilitating health checks and test, as well as referring contacts to available community resources.

• Complying to all Health Department regulations, including those aimed at protecting personal information.

• Work in collaboration with CASA Health and Social Services team to provide needed social service supports to COVID-19 positive families and those recommended for quarantine.

EDUCATION/CERTIFICATIONS:

High School Graduate required, some college level courses preferred (in social or health sciences)

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Bilingual English/Spanish proficiency required. French proficiency a plus. Professional proficiency in 2 languages a must

• Minimum 1-year experience working in customer service environment serving working class immigrant communities.

• Excellent customer service, problem solver, demonstrates initiative, great organizational skills.

• Ability to communicate effectively.

• Proficient in Microsoft Office Suite including Word, Excel, and Adobe PDF Professional.

• The ability to effectively collaborate with co-workers and clients face-to-face and in meeting settings is required.

• Deep commitment to social change and to growing CASA as a membership organization in which members have decision-making authority.

This is a term position with a limit of 4 months paid at $20/hour during a 40-hour week. Length of term up to 4-month limit may be negotiated. Term may be renewed should funding for position dictate. Position is available immediately

CASA de Maryland, Inc. and CASA in Action do not discriminate on the basis of race, color, religion, sex, national origin, disability or sexual orientation

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to walk; sit; use hands to finger, handle, or feel and reach with hands and arms.

The employee is occasionally required to stand; or reach for an object. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.