Technical Services Consultant - Remote

Please Note: At Lytics, we understand the job application process can be stressful. We want to ensure our applicants that their resumes are not filtered through an Applicant Tracking System (ATS). Each application is reviewed by a real person and is taken into full consideration, regardless of whether the individual perfectly meets job requirements. We hope this message encourages you to apply if you feel that Lytics is the right fit for you!

Lytics, the customer data platform (CDP) built for marketing teams, improves your business performance by connecting the right data to Lytics’ powerful AI engine. By combining unique behavioral insights, machine learning, and real-time campaign orchestration, Lytics equips marketers with the tools to create unique one-to-one marketing campaigns and engagements based on each user’s interests and journey. Some of the world’s most innovative brands use Lytics’ CDP technology, including General Mills, Live Nation, Nestlé Purina, Whirlpool and more! We are looking for smart, passionate, and dedicated individuals to grow with us and deliver great value to our customers and company.

Our goal as a company is to create an environment where everyone, regardless of background, can do their best work. We know that the best ideas & solutions happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness for our company. Creating a culture of equality and respect isn’t just the smart thing to do, it’s also the right thing to do. We expect all of our employees to support this goal.

Job Description

Lytics is seeking a results oriented Technical Services Consultant to join our Professional Services team with a focus on driving customer success. You will partner with our customers at the beginning of the customer’s project to implement their new Customer Data Platform, and lead the on-boarding experience. You’ll provide our customers with strategic advice on leveraging predictive data science and machine learning to elevate their digital marketing strategy—along with live training to enable campaign activation on the Lytics platform. You will also serve as the customer’s point of contact for Lytics technical expertise—providing data integration strategy, and guidance on solution design, configuration, testing, and deployment.

You will teach our customers to use Lytics as a central part of their marketing campaign workflow, connecting to their data sources and marketing platforms. On any given day, you will use different parts of a varied skill set, be it coaching your customers on the best way to implement multi-channel orchestrated user journeys, building an Identify Resolution Strategy using the Lytics UI, or troubleshooting data models. As part of the Professional Services team, you’ll have an important customer facing role: You will support the growth of our relationship with the client, act as a strategic advisor to our customers and partners, and strive to deliver them the most value by showing them how to be successful.

 What you will do:

• Engage directly with clients to assess their current digital marketing ecosystem and design their path forward with the Lytics CDP.

• Assist the Lytics Sales organization by providing demonstrations of Lytics to prospects.

• Organize and deliver new implementations (onboarding) to new Lytics clients.

• Respond to client tickets (via our support platform) working with our clients and partners to resolve any issues within the SLA.

• Develop and maintain a deep technical understanding of Lytics’ product features and integrated platforms.

• Provision and configure the Lytics platform in accordance with implementation statements of work, and/or change orders; serving as the Technical Account Manager (TAM) for assigned customers and partners.

• Recommend, design, and build impactful and effective multi-channel marketing activations within the Lytics UI based on the customer’s specific marketing use cases.

• Lead live remote trainings to enable and empower customers to understand the Lytics CDP, and to build and activate their own marketing tactics

• Advise on the application, implementation, quality assurance and performance, data validation, and optimization of the Lytics platform.

• Develop playbooks and roadmaps for common customer use cases and develop custom workflows to address unique customer and partner use cases.

• Provision and configure direct API integrations within the Lytics platform.

• Use the Lytics API to resolve issues and provide additional details to clients.

• Work daily with product and platform engineers to resolve more complex platform issues.

• Deliver and improve post­-deployment technical documentation and training as requested by customers and internal stakeholders.

• Assist customers with troubleshooting their development and integration efforts.

• Remain current on the latest industry trends and research to share with clients, continually striving to remain a trusted partner.

• Identifying opportunities for Lytics to deepen its relationship with clients and expand on customer contracts.

What we are looking for:

• Bachelor Degree in Computer Science, Marketing, or Business or 8+ years of equivalent technical and/or a variety of digital marketing roles between consulting, client-side, and with digital marketing agency experience in lieu of degree.

• A collaborative communication style, and success discussing complex concepts and issues across multifunctional teams.

• 3+ years of hands-on experience working with web and digital technologies. SQL, JS, CLI/Shell, CSS a big plus

• 5+ years of experience delivering enterprise technical or digital marketing projects.

• Experience with or ability to solve marketing tool integration and product questions/issues.

• Excellent written and verbal communication & presentation skills with the ability to present to a variety of external audiences.

• Strong understanding of marketing technologies is a plus, in areas of reporting & analytics, predictive data science, and organizational transformation.

• Technical project management experience is a plus, in preparing project schedules and detailed task lists to meet clients’ specific needs.

• Experience working directly with customers; strong communication and presentation skills.

Extra Credit:

• Experience working with RESTful APIs and basic troubleshooting tools (Postman, cURL, etc).

• Experience with GitHub, SQL, Python, Golang, JavaScript, CLI/Shell, HTML and CSS.

• Experience troubleshooting web applications using standard development tools.

• Experience with Google Cloud Platform.

• Ability to work in a fast-paced startup environment, multi-task, and perform under pressure.

• High level of energy, efficiency, and flexibility.

• Analytical approach to problem solving and critical thinking.

• Expertise in Lytics’ core products and/or CDP, and/or experience working with Facebook Ads Manager, Email Platforms, Google Analytics or Google Ads platforms.

• Ability to present to client in the Spanish language a big plus.

Why Work at Lytics?

You will be working in a company with tons of talent, that is in a rapidly growing space with plenty of opportunity. Since we are not a large company, you will be able to learn everyone's name, as knowledge transfers quickly across the entire company. In addition, the Lytics team is professional and open with sharing ideas. Leadership is more than ready to help provide guidance on making you successful at Lytics.

At Lytics, we recruit and reward employees based on performance and capability, regardless of race, sexual orientation, gender, gender identity, gender expression, age, educational background, familial obligations, national origin, religion, or physical ability. Diverse companies are more innovative and better positioned to succeed in emerging technologies.

Perks:

We are committed to taking care of our team, and along with providing a competitive salary and great benefits for employees and their families, we are dedicated to making sure there are a variety of methods for staff to grow their skills and further their careers. Benefits include health insurance, 401K match, flexible PTO, generous company-wide holidays, company and individual wellness days, stock options, paid parental leave, remote work connectivity benefits, education benefit, wellness benefits, life insurance and disability plans.