Customer Experience Specialist

Position Title:                        Customer Care Specialist - Elite 

FLSA Status:                          Hourly

Overview:

The impact of joining our team starts from day one. At EspriGas, we understand our people are our greatest asset. We offer strategic flexibility, competitive health and wellness plans and an environment that fosters continuous growth and learning.  We are committed to delivering a culture focused on our diverse, high-performing employees.  We are always on the lookout for energetic, creative individuals to join our growing team!

Summary of Position:

At EspriGas, we pride ourselves on making the complex simple. We get excited about our ability to provide an unsurpassed service experience to our customers by simplifying and meeting their needs for beverage, industrial, and medical gases. We are seeking a savvy, self-driven relationship builder to join our team as our newest Customer Care Representative.

Essential Duties/Responsibilities:

• Provide an exceptional customer experience for each customer through call, email and chat
• Assist customers to process requests for service and delivery 
  

Education and Experience:

• 1+ years of customer service or call experience
• Data entry experience a plus
• Bilingual/bicultural in English and Spanish or any Asian culture
  

 Skills/Abilities:

• Outgoing, dynamic and friendly personality - we will train the rest!
• Empathic and customer focused
• Customer-centric approach with a sense of urgency

 Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer

After a period of training if office, we office a hybrid work environment.