Sales & Customer Service Representative - RCI

Do you love vacations?  Do you love providing customer service and helping others?  Does getting paid to help others plan their dream vacation sound fun?

If you answered yes to these questions, then RCI’s Sales & Customer Service Representative (CSR) is the perfect career opportunity for you!

RCI is proud to be part of Wyndham Destinations, one of the world's largest travel and hospitality companies across six continents.  RCI is the global leader in vacation exchange providing our community of 3.7 million members worldwide with quality vacation experiences at more than 4,500 resorts in 100 countries.  

Our world class Sales & Customer Service Representatives in Carmel, Indiana have the opportunity to interact with members in planning their dream vacations.  That’s why we nicknamed this role “VACATION GUIDE”!   Pretty fun, huh?!

Let’s not forget about our company culture. RCI is proud to have been recognized for our unique fun and engaging culture!  For over 11 years, we have been selected as a Top Workplace in Indianapolis! 

Click here to learn more about RCI in just 30 seconds and find out why!

Here is what you need to know about the RCI Sales & Customer Service Representative (CSR) position:

• This role provides world class levels of customer service to our members while selling vacation products and services
• Vacation Guides speak to RCI members and assist in booking all aspects of travel (i.e. flight, hotel, car, etc.)
• Call center and sales experience helpful, but not required
• Position requires vacation guides to meet individual, team and departmental goals and performance standards
• Average first year compensation is $15.65/hour
• Additional opportunities to participate in recognition programs, contests, and various incentive programs available
• Interactive 6 weeks comprehensive training program - Monday - Friday, 10:00 a.m.- 6:00p.m.
• Upon completion of training, initial schedule will be: 2:30p.m. – 11:00p.m.
• Schedules include four 4 weekdays and 1 weekend day.  Weekend shift ends at 8:00 p.m.
• Potential for future work at home opportunities may be available

What are the perks for YOU?

• FREE Resort accommodations annually!
• Discounted Resort Rentals and Annual Vacation Allowance
• Opportunities for work travel internationally
• Generous Paid time off including a paid day  to give back to the community
• Eleven Paid Holidays per year
• Priority focus on cleanliness of building and social distancing protocols
• Casual Dress Policy
• Onsite Gym
• Tuition & Certification Reimbursement Programs
• Medical/Dental/Vision Insurance, 401K, Employee Stock Purchase Program

Qualifications:

• High School Diploma or GED required
• Interest in travel is a huge plus! 
• Previous sales experience is preferred but not required
• Previous customer service experience
• Highly motivated and strong desire to achieve individual and team goals
• Must be reliable and coachable with a desire to learn
• Must have strong communication and problem solving skills
• Computer proficiency including Internet navigation ability is a must
• Bi-lingual Spanish or French experience a plus
• Pre-employment Background Check Required