Customer Service Representative

Customer Service Representative (CSR) is the upbeat individual with a smile in their voice to greet people on the phone or when they visit the office. If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our BRYAN insurance agency today! Our reputable insurance agency is looking for an exceptional insurance personal lines customer service representative to join our team.

• -Paid Vacation & Holidays
• -Paid Training
• -Paid Continuing Education
• -Life Insurance
• -Health Insurance Allowance
• -Tuition Assistance
• -Work from Home Flexibility

• -Answer, screen and direct phone inquiries
• -Help find solutions for people
• -Take messages to relay when necessary
• -Provide general administrative support
• -Document and update customer records based on interactions
• -Offer additional products and services to existing clients by asking fact finding questions and suggesting solutions

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• A Property & Casualty license is preferred but will train good individual.
• Must be highly self-motivated.
• Follow through and exceed current and prospective client expectations.
• Ability to tactfully handle stressful and difficult situations.
• Bilingual, fluent in both English and Spanish is beneficial.