IT Systems Analyst (Infrastructure)

POSITION OVERVIEW

Western Forest Products has an exciting opportunity for an IT Systems Analyst (Infrastructure) based in Vancouver, WA.

What You'll Do: With the overarching objective of Defining a Higher Standard in networking and system changes, the IT Systems Analyst is responsible for delivering operational results that support the Company's safety, sustainability, production, and financial goals. The IT Systems Analyst is responsible for providing tier 3 support. Strong Windows System Administration skills will be required and the ability to work with, lead and mentor Tier 1 / 2 Support personnel will be a constant. Working closely with the rest of the Infrastructure team including other network specialists, system administrators, database administrators, desktop analysts, the IT Systems Analyst is an integral part of network upgrades, change planning, project implementation, process improvement, technical documentation, and operational tier 3 support.

Who You Are: Our ideal candidate brings 5+ years of experience supporting organizations in the IT infrastructure space with a post secondary degree in Computer Science or a related field. You have excellent communication, customer support and problem solving abilities. You have experience providing tier 3 customer support and the ability to problem solve and implement solutions while maintaining the highest standards.

Our total rewards offering includes:

• Salary range of $90,000 - $110,000 based on your skill level, qualifications, and experience.
• Performance Bonus
• Dental and Medical Benefits; employee premiums for base plan are 100% paid for by WFP
• 401(k) retirement savings plan

Work Environment: This position will entail some travel. The IT Systems Analyst will provide support for both the Evergreen and Fruit Valley sites of our Columbia Vista Division as well as the occasional on-site support for our Arlington location.

RESPONSIBILITIES

Leadership

• Work with, lead and mentor Tier 1 / 2 Support personnel.

Customer Support Services

• Provide tier 3 support to employees;
• Cloud Computing and MS Azure / Office 365 support;
• Conducts wide area & LAN network administration;
• Responsible for supporting windows server administration;
• Supports system security controls;
• Provide technical support on Windows server deployments and the Microsoft Suite of products;
• Participates in firewall administration;
• Participate and help plan and deliver major system changes;
• Designs networks & systems;
• Provide recommendations and research new technologies;
• Identify areas for improvement for the company's networking, virtual infrastructure;
• Support data communications;
• Perform on site repairs to hardware as needed;
• Evaluates technology and develops business cases; and
• Participates in troubleshooting & diagnostics.

QUALIFICATIONS

Education and Experience

• 5+ years' experience supporting in an enterprise IT Infrastructure space; and
• Post-secondary education in computer science or a related discipline.

Skills, Knowledge and Required Competencies

• Excellent communication skills (both oral and written) and very strong customer service skills and experience
• Tier 3 customer support
• Lead and mentor Tier 1 / 2 Desktop Support Personnel
• Maintaining contact with external organizations for the maintenance, service and/or purchase of network equipment
• Strong project management experience and proven problem-solving capabilities
• Experience recommending, implementing and ensuring adherence to network, security and hardware configuration policies and standards
• Evaluating relevant vendor products and recommending purchases consistent with short- and long-term objectives of the company
• Exposure to Forestry or Industry Related experience is highly desirable.
• Windows 2008-2019 Server deployment experience
• Office 365 / Azure knowledge and implementation experience
• Microsoft Active Directory (AD) expertise
• Experience implementing one or more of the following Citrix, VMware, Firewalls, Routing, Microsoft products, etc.
• Previous experience with Virtual Storage - VSAN, EqualLogic or NetApp etc.
• Hyper converged infrastructure experience
• Cisco Network Routing & VPN Connectivity Expertise
• Firewall & Network Security Expertise

The following would be considered assets

A general understanding of:

• Programmable Logic Controllers (PLC)
• Production systems
• Maintenance Management Systems (CMMS)
• Manufacturing modules within an ERP System

YOUR CAREER

At Western Forest Products, we believe our most significant asset is our people. Investing in our people brings value and success to our business, ensuring a safe, engaged, productive and continuously improving workplace. We offer challenging opportunities working alongside the best in the industry to meet your career and professional development goals while providing competitive total rewards and recognition.

We provide a variety of on-the-job training and continuing education in many areas at Western to ensure you have the skills you need to succeed. Our promote-from-within culture recognizes high performance and we offer diverse career paths across the organization for those with the talent and will to advance.

Our total rewards offering including competitive pay, performance bonus, 401(k) plan, extended health and dental benefits and other programs designed to support our employees.

WESTERN OVERVIEW

Western Forest Products is a leading forest products company that sustainably manages forests and manufactures high-quality wood products. Headquartered in Vancouver, British Columbia with operations in the coastal region of BC and Washington State, Western meets the needs of customers worldwide with a specialty wood products focus and diverse product offering.

Our commitment to health and safety, environmental stewardship and community engagement is core to how we do business at Western Forest Products.

Our approach to responsible business practices in all aspects of our business is multi-faceted. We adhere to and employ the most stringent environmental practices in the world. The steps we take to ensure the forests in which we operate are renewed and remain healthy and viable for future generations are mirrored in the care we take to make certain our communities continue to grow and prosper. This includes investing in communities where we operate and continuing to forge mutually beneficial relationships with First Nations in respect of their local and cultural interests.