Service Supervisor

POSITION SUMMARY
Coordinates the day-to-day service business at the local level (techs and service support team will report directly to this individual). Is very involved with the day-to-day service business as a working supervisor. Insures that his/her team provides a hassle-free experience for our customers (including our rental department). Focuses on one consistent Equipment Depot way of doing business by implementing and adhering to company-wide processes and procedures. Works with the Operations Manager to achieve business objectives (as measured by Key Performance Indicators) by improving the skills, professionalism, and efficiencies within our service operation.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential function statements
● Ensures that his/her team performs with a positive attitude and a great sense of urgency in order to exceed customer expectations.
● Ensures that service KPI’s (relating to efficiency, productivity, and customer satisfaction) are consistently met.
● Assists the Operations Manager in handling disciplinary issues involving personnel if/when they occur.
● Works with his/her Operations Manager to implement short- and long-term strategic plans, objectives and goals for his/her location.
● Handles customer requests in a prompt and professional manner.
● Assists the Operations Manager in handling customer concerns and complaints.
● Completes performance reviews as/when required for everyone within his/her organization.
● Assists in the recruiting and development of his/her service team.

SKILLS & ABILITIES

Education: minimum high school diploma or GED.
Experience: prefer at least 2 years service experience.

Computer Skills: basic knowledge and ability with Microsoft Office products.
Other Requirements:

• Well organized, good communication skills, team player, strong attention to detail.

• Good customer communication skills.

• Strong team focus.

• Provide day-to-day leadership for his/her service team.

• Meet customer needs / expectations with a sense of urgency.

• Communicate across all functional groups and geographic locations (“One Equipment Depot” mindset).

WORK ENVIRONMENT
Work environment varies from office to warehouse to off-site customer locations

OUR CORE VALUES
Passion to Perform – We are passionate to perform and focus on concrete achievements
Trust to Act – We are empowered to act, and act in a powerful way
Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment
Make it Fun! – We are serious about making work fun; it’s the way we do things

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.