Customer Success Liaison

The Customer Success Liaison supports the Shaffer Distributing sales team through proactive customer engagement. Shaffer is an industry leading, 4th generation family business who represents almost every supplier of arcade, virtual reality and out of home entertainment products made today. This position will mainly be involved in the front end of the sales process. This is a customer facing position that will also coordinate with multiple departments internally. Primary duties include:

• Project Management of Family Entertainment Center Sales
• Prepare purchase agreements and proposals
• Communicate confirmation of orders, deliveries and installation to all parties
• Assist account managers with customer support
• Provide pricing information and ensure its accuracy prior to shipment
• Take a proactive role in helping Account Managers collect receivables

Position Requirements

The ideal candidate will possess the following qualifications and attributes:

• Customer Service experience
• Proactive and detail-oriented with excellent follow through
• Excellent written and verbal communication skills
• Comfortable with technology 

Benefits

• Health insurance

• Dental insurance
• Vision insurance
• 401K retirement plan with 4% company match
• Paid time off
• Paid holidays
• Company paid STD/LTD insurance
• Life Insurance
• Paid volunteer time

The Company

Shaffer Distributing Company is a 4th generation family-owned business and the industry leader in supplying and operating entertainment products, such as arcade games, pool tables, dart boards, jukeboxes, and cranes. We specialize in the consultation, installation and execution of game room and entertainment projects at family entertainment centers (FECs), bowling alleys and bars and taverns. We are based in the Midwest but serve customers all over the United States. We are the best at what we do because of our great customers and employees. Check us out at www.shafferdistributing.com and www.shafferentertainment.com.

Our Core Values

Our Core Values represent the underpinning of our Company’s culture and history and are vital to our success and yours. In a word, at Shaffer we CARE…which is best described by our 4 Core Values:

• Customer experience that exceeds expectations. We are dedicated to our customers and to providing them an exceptional experience with our Company.
• Attitude is Everything! We embrace a positive and proactive attitude, every day.
• Relationships matter. We are a family owned business and we value our relationships with our employees, customers and partners.
• Excellence in everything we do, every time. We take pride in getting the job done right.

We hire, review, reward, and recognize our teammates based on these characteristics, so it's important that you share these values in order to be part of our team.