Customer Success Specialist

Curvo is clinical spend management for the modern hospital supply chain. Theres no better time to be in healthcare supply chain. The profession is (right now) being elevated from the basement to the boardroom, from tactical to strategic, from box movers to strategic professionals. In other words, its changing for the better, and disruptive technology, like Curvo, will lead the way.

We work our magic with a SaaS-based technology platform that health systems use to remove the manual work and complete more clinical spend projects, faster with better results. Curvo combines proprietary technology, data assets, workflows, and a connected vendor community to shorten contracting cycles, engage clinicians, and manage spend more effectively. We couple domain knowledge with agile development and customer success practices that delight customers with quick ROI and a steady stream of powerful new features and functions.

As the Customer Success Specialist, you will directly support our Customer Success Managers by working closely with our clients to provide analytics, training and user support. This position will report to the Director of Customer Success.

Responsibilities

• Accumulate, analyze, and present statistical data to provide total cost reduction opportunities for clients
• Pull reports and data from systems to conduct further manipulation and analysis
• Work extensively with the Curvo platform and data visualization tools
• Support Curvo platform training efforts for existing and new customers
• Manage and triage incoming client tickets to the appropriate internal stakeholders
• Support Customer Success Managers with ad hoc custom reports and data pulls
• Work in a project management environment and with multiple projects concurrently
• Ensure client deliverables are executed within project timelines
• Provide training and technical support for supplier contacts participating in Curvo sourcing events
• Manage communication with client IT contacts to support monthly data transfers
• Perform regular quality control checks on client data
• Support creation and maintenance of training materials for clients and internal stakeholders
• Participate and provide support for internal and external project meetings
• May need to travel to client site as needed

Requirements

• 3 years of experience in hospital supply chain or healthcare IT
• Experience Amazon Quicksight, Microsoft Power BI, and/or Tableau preferred
• Self-starter and detail-oriented
• Strong analytical skills with the ability to think strategically
• Proficient in Excel, Word, and PowerPoint
• Strong presentation and communications skills

Not required, but a plus

• Current experience and intermediate knowledge of SQL
• Strategic sourcing experience
• Working knowledge of medical procedures, equipment and supplies

Our Best Fit

Candidates joining our team are committing to live out our core values of Hustle, Humor, Humility, Learning, and Passion. The right candidate will have a winning mindset and care deeply about delivering on their commitments. They care about their team and customers without taking themselves too seriously. We actively seek team members that contribute to this ongoing influence across our team, customers, and partners.

Benefits

Curvo offers a range of benefits to all employees including a competitive salary; medical, dental, and vision insurance; 401(k) plan; learning stipend; casual attire; remote work; flexible schedule; paid holidays; and unlimited PTO.

At Curvo we want you to be free to be you. We find that when you can bring your whole self to work and are celebrated for who you are, you can make the greatest contributions. This is why we dont discriminate based on your race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.