Customer Service Representative $13.00 PER HOUR!
- $13 Hourly
- Full-Time
GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
This is a full-time position that will start out working from home and based out of our Alorica - Davenport site, located at 250 E. 90th Street Davenport, IA 52806. Please keep in mind that the work at home status could change at any time and you could will be asked to transition to the mentioned location to continue employment. Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need to apply.
- *
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- * Pay for performance bonus!*
- Medical and dental benefits
- Paid time off
- Retirement planning options (401(k))
- Employee discounts through client programs
So, what do you say? Ready to take the next step?
JOB REQUIREMENTS
Minimum Education and Experience:
- High School Diploma or GED required
- Customer service experience a plus
- Phone-related customer service a /major/ plus
- Familiarity with Microsoft Windows, Word, and Excel applications
- Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
- Ability to use phone and computer systems
- Typing speed of 25 wpm minimum
- Excellent oral and written communication skills
- Strong listening/comprehension skills
- Ability to stay composed and objective
- Conversational, patient and confident, with a positive attitude
Work Environment
- A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
- Constant usage of phone and computer systems
Constant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.
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TAKE THE NEXT STEP
Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.
You ready? Let's do this.
Equal Opportunity Employer - Veterans/Disabled
Address
Alorica
Davenport, IAIndustry
Business
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