Customer Service Representative - Call Center

Express Employment Professionals - Tigard, OR

Portland, OR

Expired: over a month ago Applications are no longer accepted.

Full-Time

Job Description

We are looking for a Call Center Representative to join our team! You will be effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Requirements:

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types

Benefits You can enroll for with our team:

Medical, optical, dental, life insurance and 401k

Apply online or at our office:

10115 SW Nimbus Ave. #500, Tigard, OR 97223
503-624-2001 - www.Expresspros.com/TigardOR

Need more information?

Contact our Staffing Consultants at 503-624-2001, or by email Jobs.TigardOR@expresspros.com with your questions and the best contact info to reach you at.

Company Description

Express in Tigard, OR is an award-winning, locally owned and operated franchise that prides our self on being "large enough to meet your needs, and small enough to care" and we have been helping people in our community find jobs and employees since 1987. Our team of staffing consultants and account managers can assist with any staffing or HR needs.

Our Vision:
To help as many people as possible find good jobs by helping as many clients as possible find good people.

Express in Tigard, OR is an award-winning, locally owned and operated franchise that prides our self on being "large enough to meet your needs, and small enough to care" and we have been helping people in our community find jobs and employees since 1987. Our team of staffing consultants and account managers can assist with any staffing or HR needs. Our Vision: To help as many people as possible find good jobs by helping as many clients as possible find good people.