Customer Service Specialist

DuctMasters is seeking to hire a full-time OR part-time Customer Service Specialist to provide great customer experiences in our Pompano Beach, FL office. The schedule for this position is Monday-Friday, 9:30am - 6pm (full-time), or 1pm - 6 pm (part-time). There is flexibility in the schedule with opportunities to work 3 days from the office and 2 from home. This hybrid office/work-from-home opportunity is available after 90 days of training. If you would like to work in an exciting, fast-paced office environment, read on!

We pay our Customer Service Specialist a competitive wage of $14-$18/hour based on experience, and sales commission. In addition, you are eligible for excellent benefits including medical, dental, and vision insurance, a 401K with a 3% yearly employer salary match, paid time off (PTO), paid holidays, and sick time. If you are looking for a career and not just a job, apply today!

ABOUT DUCTMASTERS

Our goal is to be the total indoor comfort solution provider for our clients. For 30+ years, DuctMasters has specialized in improving indoor air quality through air conditioning and duct cleaning and decontamination. We are a licensed and insured air-conditioning contractor in Florida and a certified member of the National Air Duct Cleaners Association (NADCA). We also have an A+ rating and accreditation from the Better Business Bureau (BBB). We enjoy providing clean indoor air to Florida schools, police and fire stations, malls, hotels, businesses, and thousands of homeowners.

We wouldn't be successful without our hardworking and professional team. We care about our employees, which is why we promote from within and offer competitive compensation and great benefits! Come join our team of honest, reliable, and hardworking people.

A DAY IN THE LIFE AS A CUSTOMER SERVICE SPECIALIST

You start each day determined to use your extraordinary customer service skills to give our clients the best possible experience in every interaction as a Customer Service Specialist. By taking advantage of the exceptional training we give you, you can expertly answer questions regarding HVAC systems, indoor air quality problems and solutions, environmental compliance, energy savings solutions, and preventative maintenance. You don't mind spending a large portion of your day chatting on the phone, whether its inbound or outbound, you enjoy helping each client. You will feel comfortable booking appointments, collecting payment, answering questions, resolving issues with clients and performing administrative duties such as posting on social media and assisting with payroll. You enjoy playing a vital role in the success of our company as you interact with clients on a daily basis!

QUALIFICATIONS

• Minimum of one (1) year of experience working in an office
• High School Diploma
• Excellent Customer Service skills

We are a paperless company! If you're bilingual (English/Spanish), that's a plus! Are you a strong communicator? Do you enjoy talking on the phone? Is your phone etiquette top-notch? Are you service-oriented professional? Do you pride yourself in being a team player? If yes, you may be the HVAC Customer Service Specialist that we've been searching for! Apply now!

Location: 33069