Claims Call Center Customer Service Rep

Excellent learning environment with great opportunities. Looking to join a growing company dedicated to helping others? We offer that plus, competitive salaries, great culture and a relaxed environment. Join our team to help make a difference in the lives of others.

The Position:

We are looking for a full-time Call Center Claim Service Representative to answer and respond to inbound telephone inquiries from policyholders or their representatives, and to provide a commitment to exceptional customer service relating to their insurance policy benefits or claims inquiries. A formal in-house training program will be provided.

Responsibilities:

• Listen and empathize with policyholders and/or their representatives to understand their needs and resolve any issues they may express regarding moderately complex inquiries, policy coverage's and/or their claim status.
• Ability to work quickly and accurately.
• Ability to read and interpret policy language.
• Complete necessary new pending claim follow-ups in a timely manner.
• Provide policyholders with their claim status through verbal and written communication.
• Contact policyholders and/or providers as needed to obtain missing claim information.
• Maintain thorough and objective phone calls in a professional manner.
• Ability to document call detail accurately in a concise manner.
• Comply with HIPAA regulations.
• Perform other duties as assigned.

Requirements:

• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to handle customer interactions in a calm, professional, friendly and patient manner.
• Ability to quickly adapt to changes either within the department or during the daily work assignments.
• Excellent organizational, multitasking, the ability to prioritize, and great time management skills.
• Attention to detail.
• Ability to work independently and in a team environment, and display a positive attitude in an effort to meet department goals.
• Ability to work within a Windows Operating system and Microsoft Office Products.
• Regular attendance, punctuality and phone availability is essential.
• Pass a pre-employment criminal background check and drug test.
• Ability to engage on phone to answer questions.

Required Skills and Qualifications : Education and Experience:

• High school diploma or equivalent.
• 2 to 4 years of call center customer service experience.
• Insurance industry background is preferred.
• Ability to meet deadlines and to manage multiple priorities
• Excellent problem solving skills
• Great Customer Service Skills

Perks/Benefits

• Free Vision and Dental for you and your family
• HSA matching contributions
• 401 matching contributions
• Free onsite gym access
• Access to perks program
• Company paid Life insurance premiums up to two times your salary

Location:

This position is located in Austin, Texas, conveniently off of 183 and Lakeline Boulevard. Only candidates living within commuting distance or willing to relocate will be considered.

Continental General is the place for you if:

• You want to work for a company where your efforts will be noticed and appreciated.
• You love a challenge and thrive on accomplishing things.
• You enjoy working with very smart, motivated people.
• You do not accept “I don’t know” as an answer.